[Dĩ An] Transport Customer Service Executive

Location: TBS Logsitics, Bình Thắng, Dĩ An, Bình Dương

Key responsibilities:
• Receive and process transport plans from customers or factories.
• Book transportation with land carriers and coordinate with shipping lines, ports, and warehouses.
• Monitor data updates to ensure accuracy and compliance with customer KPIs.
• Notify customers promptly of any changes affecting the transport plan.
• Ensure accurate and complete collection of all applicable charges.
• Manage vendors and coordinate with related departments to ensure smooth operations.
• Prepare operational reports and perform tasks assigned by the manager.

• College or university degree in a relevant field
• Good communication skills in English (both spoken and written).
• Strong time management and teamwork skills; able to work independently.
• Proficient in Microsoft Office (Word, Excel, Outlook).
• Experience in transportation or E-commerce is an advantage.
• Proactive, result-oriented, and willing to learn.

* Have from 1 year experience in customer service role.