E-commerce Executive

Job Description

• Handle online order in daily basis to complete all orders with effective quality of work
• Be a main person of customer’s touch point for orders via online channel
• Provide administrative activities related to order fulfillment.
• Manage customer enquiry for all on-line channels with fast action response
• Escalate of all problems/complains to assure they are satisfactory resolved
• Coordinate with related departments (Warehouse, Transport, Finance, QA, Commercial, IT, Sales, Marketing, Business Development) to deliver company's products to customers.
• Update all related issues regarding the orders for further coordinating with customer
• Product forecast to make sure availability for Ecommerce.
• Manage Ecommerce Platforms & Marketplaces.
• Perform other duties as assigned by direct manager

Requirements

• At least 2 years of relevant experience in Sales online/Customer Service/Call Center environment
• Microsoft Office skill required
• Knowledge in Social Media, Ecommerce Platforms
• Hard-working, be careful, responsibility, interested in food