E-commerce Haravan Administrator

* Summary: We are seeking a talented and experienced E-commerce Haravan Administrator to join our dynamic Digital Transformation team. As an E-commerce Haravan Administrator, you will play a crucial role in managing and optimizing our online store on the Haravan platform. Your primary responsibility will be to ensure a seamless online shopping experience for our customers while maximizing sales and efficiency.

* Performance objectives:

1. Manage API development with 3rd party:

• Develop feature list
• Compile fields to transferred
• Test
• Commission
• Roll out

2. Product Management:

• Establish seamless import/export (or automatic) from ERP Inventory data to the HARAVAN website
• Create, edit, and optimize product listings, including descriptions, images, and pricing.
• Manage inventory levels and track stock movements.
• Implement effective product categorization and tagging strategies.

3. Order Processing:

• Research, evaluate (ease of use, cost, lead time to deliver) and propose logistic partner(s) for order fulfillment across all regions of Vietnam
• Process and fulfill orders accurately and efficiently. – evaluate api with ERP
• Handle customer inquiries and resolve issues related to orders and shipping.
• Manage returns, refunds, and exchanges.

4. Platform Management:

• Maintain and update the Haravan store, including theme customization, layout design, and functionality enhancements.
• Utilize Haravan's tools and apps to optimize store performance and user experience.
• Stay up-to-date with the latest Haravan features and best practices.

5. Marketing and Promotions:

• Create and execute marketing campaigns, including email marketing, social media promotions, and discount codes.
• Analyze website traffic and sales data to identify trends and opportunities.
• Implement strategies to improve website conversion rates and customer engagement.

6. Customer Support:

• Provide excellent customer service through various channels, such as email, chat, and phone.
• Resolve customer issues promptly and professionally.
• Build strong relationships with customers to foster loyalty and positive brand perception.

* Requirements:

• Open for Fresh Graduates with prior-experience in E-commerce 
• English and Vietnamese communication language skills
• Can do attitude
• Strong problem-solving and analytical skills.
• Time management and project delivery driven
• Proven experience in e-commerce and digital marketing.
• Strong understanding of Haravan platform and its features.
• Proficiency in HTML, CSS, and basic web development skills.
• Excellent organizational and time management skills.
• Strong attention to detail and accuracy.
• Excellent written and verbal communication skills.

* What we offer:

• Competitive base salary + monthly bonus + 13th salary
• Social Insurance is fully covered after probation
• An open and dynamic English working environment & promotion opportunities
• Great chance to develop through on-the-job training methods  

* Working location: 117-119-121 Nguyễn Du, Bến Thành Ward, HCMC

* Working time: 8:00 – 17:30; Monday – Friday