E-Commerce Operation Leader/ Trưởng Nhóm Vận Hành TMĐT

KEY RESPONSIBILITIES

1.     Operations Management

1.1.  Manage and oversee daily e-commerce operations across platforms (Shopee, Lazada, TikTok Shop, Website)

1.2.  Ensure smooth order processing, fulfillment, and delivery performance

1.3.  Monitor and handle issues related to orders, returns, and partner operations

1.4.  Coordinate with internal teams (Accountant, warehouse, CS, marketing) to ensure workflow efficiency

2.     Stock & Fulfillment Management

2.1.  Daily Monitor inventory levels and ensure stock accuracy across systems

2.2.  Plan stock allocation and replenishment to avoid out-of-stock or overstock

2.3.  Work with warehouse and partners to optimize fulfillment process

2.4.  Control and improve inventory turnover and efficiency

3.     Platform & Campaign Execution

3.1.  Oversee product listings, pricing, and promotion setup

3.2.  Execute and manage campaigns (Flash Sale, Mega Campaign, platform activities)

3.3.  Ensure platform compliance and optimize store performance

3.4.  Coordinate with marketing and content teams for campaign execution

4.     Business Performance Monitoring & Optimization

4.1.  Support and drive sales performance through effective operations execution

4.2.  Ensure operational readiness to maximize campaign results and GMV

4.3.  Coordinate with related teams to improve product performance and conversion

4.4.  Monitor sales-related metrics and suggest actionable improvements

4.5.  Track and manage operational KPIs (fulfillment rate, cancellation rate, delivery SLA, etc.)

4.6.  Ensure team meets operational targets and service standards

4.7.  Analyze data to identify issues and continuously improve processes and workflows

4.8.  Propose and implement solutions to optimize operational efficiency

5.     Customer Experience Management

5.1.  Ensure smooth customer journey from order to delivery

5.2.  Handle escalated issues and coordinate with CS team

5.3.  Improve service quality and customer satisfaction

6.     Team Management

6.1.  Lead, supervise, and develop operation team members

6.2.  Assign tasks, monitor progress, and ensure accountability

6.3.  Coach team to improve performance and execution quality

6.4.  Build a strong, proactive, and result-oriented team culture

7.     Reporting/ Planning & Other jobs

7.1.  Prepare daily/weekly/monthly reports to management

7.2.  Plan operations for campaigns and peak seasons

7.3.  Propose improvement plans and operational strategies

7.4.  Report and send weekly work plan to direct management

7.5.  Coordinate with related departments to handle arising issues

Other tasks as assigned by direct management

REQUIREMENTS

Ø  Graduated from College - University in Marketing, Business Administration, E-commerce, ….

Ø  Experience or knowledge of the electronics industry is a plus

Ø  Strong understanding of e-commerce operations and platforms

Ø  Good analytical and problem-solving skills

Ø  Proficient in Excel and reporting tools

Ø  Good coordination and communication skills

Ø  Fluent English communication

Ø  At least 3–5 years in e-commerce operations. At least 1–2 years in team leader or senior role

BENEFITS

-             Competitive salary with quarterly and yearly bonuses

-             Opportunity to earn recognition through our "Best Staff of the Quarter" award.

-             PVI health insurance package and full social insurance

-             Free in-house entertainment facilities and snack, coffee, and tea

-             Join in various team building, team dinners, birthdays, and Xmas events.

-             Lovely gifts/bonuses from the company: Tet, public holidays, weddings, giving birth, Women's Day.

-             Opportunity to work in a fast-paced and dynamic environment

WORKING HOUR

Working hours: 8:45 AM - 5:45 PM

Monday - Friday: Work at the office

(Limit days off on campaign days and Mondays. Except in cases of force majeure.)