E-Commerce Operations Executive

• Build, manage, and optimize brand storefronts on E-Commerce platforms (Shopee, Lazada, TikTok Shop, and other relevant E-Commerce platforms).
• Manage and maintain product listings, ensuring content accuracy, completeness, and appeal to enhance the online customer experience
• Execute promotional campaigns in alignment with approved marketing plans to drive traffic and sales. 
• Manage end-to-end order processing, monitor delivery status, and coordinate with Admin, Warehouse, and Logistics teams. 
•  Support in setting up and monitoring paid advertising campaigns (Shopee Ads, TikTok Ads) under manager's Strategy/Guidance.. 
• Provide excellent customer service, including handling inquiries, complaints, and after-sales support (returns, exchanges, damaged products). 
• Stay updated on platform policies, market trends, and competitor activities. 
• Support livestream operations by coordinating product preparation, technical setup, and execution of livestream sales activities.
• Reconcile monthly revenue, sales costs, and report financial performance in collaboration with the accounting team. 
• Perform other duties as assigned by manager

Education: College Degree; Economics/Marketing/ Electronic Commerce/Business Administration Major

Experience: ≥ 1–2 years of experience in e E-Commerce operations (Shopee, TikTok Shop, Lazada,…).

Skill:

·       Familiarity with MS Office such as Word, Excel, Power point, Outlook.

·       Good understanding of marketplace basic tools and operations (promotions, product listing, shop decoration, customer service)

·       Experience with KOL/KOC collaboration, livestream selling, or content creation is a plus. 

·       Data-driven mindset with the ability to analyze performance and optimize results. 

·       Basic English communication skills.