E-commerce Platform Operations Specialist

Mô tả Công việc

Yes4All is one of the leading brands for home sporting goods & furniture in the e-commerce market. Founded in 2010, we have strived to be the world leader in e-commerce enablers in term of trading, product creating and e-commerce servicing. Based in California with an operation office in HCMC, we have more than 500 young and talented members with expert knowledge and experience in the e-commerce industry.

We are on an ambitious journey to dominate not only US e-commerce market but also to enter new e-commerce markets of more than 15 countries in Europe, Asia and North America, not only Amazon channel but also Walmart, Wayfair among others. Besides, Home sporting goods, Furniture, Outdoor and Gardening are also great opportunities that we desire to occupy and create significant values. With our steady knowledge in E-commerce, Yes4All started to provide end-to-end ecommerce-enabler service in order to help Vietnamese and global manufacturers or struggling sellers bring their products to the US & International markets.

Our mission: Connect the Worldwide Resources & create innovative platform to bring products and services from innovators and manufacturers to worldwide customers more efficiently.

Our vision: To be the world leader of e-commerce enabler in term of trading, product creating, and e-commerce servicing.

I. JOB DESCRIPTIONS

1. Platform Operations Monitoring

• Platform Functionalities Guideline
• Regular updates on platform new features/changes/requirement

2. Compliance and Risk Assessment

• Compliance checklist followed; risk mitigation plans executed

3. Account Health Monitoring

• Account health metrics tracked; flagged for issues and resolved efficiently

4. Support in Training and Knowledge Sharing

• Effective training provided; knowledge base updated with new platform functionalities

5. Report Generation and Analysis

• Regular reports on sales, platform performance, and compliance status provided to management

Yêu Cầu Công Việc

II. REQUIREMENTS

• Bachelor’s degree in Business, Marketing, Technology, or a related field is preferred.
• 1-2 years in e-commerce platform operations or account management, with direct experience on platforms such as Amazon, Walmart, or Wayfair is preferred

• Ability to work independently on routine tasks while ensuring quality and accuracy.
• Strong attention to detail, organizational skills, and ability to meet deadlines.
• Ability to learn and adapt to new tools, platforms, and features quickly.
• Basic understanding of e-commerce policies and compliance requirements is a plus.
• Strong communication skills, with the ability to collaborate across various teams.
• Proactive approach to problem-solving and task management.
• Ability to handle multiple tasks simultaneously and prioritize efficiently.
• Proactive in learning about platform operations and industry trends.
• A high level of personal integrity is required to manage sensitive data and ensure that platform operations are conducted in an ethical and compliant manner

III. WHY YOU WILL LOVE JOINING US?

1. FOR YOU TO JOIN

• Financial Well-being: A competitive salary with 13th month salary, annual performance bonus and a variety of allowances.
• Salary review: annually or on excellent performance.
• Activities: company trips, team-building, and other customized monthly bonding events.
• Annual leaves: 16 days off and 01 Birthday Leave per year.
• Healthcare: annual health check, insurance according to Labor Law and extra PTI Insurance package.
• Working Environment: dynamic, friendly environments with working time flexibility (Mon-Fri), and other perks include snacks, coffee, and healthy food provided daily suited for hardworking, fun, and team collaboration.

2. FOR YOU TO GROW

• Ambition: We are now keeping on with our hyper growth to multicategory, multichannel, multimarket, and expanding into the world largest e-commerce enabler. Hence, there will continuously be opportunities to challenge yourself, learn new skills and knowledge.
• Challenges: Your voice can always be heard as we embrace the eagerness of learning and sharing. You can be your own boss and create your own value with the ability to take initiative and make decisions in all aspects of work.
• Chances: Be led and coached by experienced and inspirational leaders and participate in various training courses where you can enlarge your knowledge and experience in the E-commerce and Supply Chain industry.

3. FOR YOU TO STAY

• People: Having a headquarter in the US and an operation office in Vietnam, our team is young and highly motivated. You will be working with and alongside members having experiences from International Corporations or high profile from Vietnam that share the same passion and dedication.
• Culture: Our working environment is humble, collaborative and 100% healthy. We promote Exchange & Speak out, you can receive transparent and supportive feedback so you can perform the best.
• Career path: Provide you a great career path, open to rotating for your better understanding of the company and contribute across many of our functions.

And much more, join us and let yourself explore other fantastic things!