Ecommerce & Digital Supervisor

Ecommerce Supervisor

- Work with the person in charge of e-commerce platforms to agree on the mode, shipping, payment processing, delivery and handling of complaints and returns.

- Post product images and product descriptions on e-commerce platforms (shopee, lazada, tiki, tiktok, ...) that the shop cooperates with.

- Set prices ensure for comapany policy.

- Check and continuously update the quantity of goods to report out of stock, stop selling, limit quantity...

- Consult on products, answer questions from potential customers about the policies of sellers and e-commerce platforms via messages and hotline channels.

- Receive and resolve situations and problems arising related to products, orders, incorrect shipping, returns.

- Monitor and report on goods sold through e-commerce platforms: Which products are popular and which are not, buyer feedback (positive or negative reviews on quality, design, packaging, delivery time...) and revenue.

- Propose discount programs, shipping support, gifts... to stimulate demand.

- Analyze market trends and propose importing new products and goods when needed.

- Plan and run advertising campaigns on e-commerce platforms (shopee, tiktok, lazada, tiki, ...)

- Monitor store sales data, report on operations, propose solutions to improve sales, traffic, conversion rates and build best-selling products, then implement.

- Maintain close communication with team members, jointly build and implement operational plans.

- Support team members to solve problems encountered at work, provide necessary support.

- Other tasks assigned by the Board of Directors.

Digital Marketing

- Execute digital marketing campaigns across online channels including social media, Google Ads, email marketing, and company websites.

- Support planning and implementation of digital marketing activities in line with marketing strategies and brand guidelines.

- Manage and update content on social media platforms (Facebook, LinkedIn, Instagram, etc.).

- Coordinate with internal teams and external agencies to create engaging digital content.

- Ensure consistent brand messaging across all digital channels.

- Support the execution and optimization of paid advertising campaigns (Google Ads, Meta Ads, LinkedIn Ads).

- Monitor campaign performance and assist in budget tracking and optimization.

- Update and maintain company website content and landing pages.

- Support SEO/SEM activities to improve website traffic and visibility.

- Track digital marketing performance using tools such as Google Analytics and social media insights.

- Prepare regular performance reports and analyze campaign effectiveness.

- Support lead generation activities through digital channels.

- Coordinate with Sales teams to ensure timely follow-up of digital leads.

- Coordinate with digital agencies and vendors on content creation, media buying, and campaign execution.

- Monitor deliverables to ensure quality, timelines, and budget compliance.

- Other tasks assigned by the Board of Directors.

Requirements

- University degree or higher in Economics, Business Administration, ...

- Required to know English in 4 skills.

- Have more than 2 years of experience in a similar position.

- Proficient in the rules and operating procedures of one of the TiKi/Lazada/Shopee platforms, good at data analysis.

- Proficient in office software, using photo and video editing software

- Love and have a business and sales mindset

- Diligent, careful, hard-working, eager to learn

- Ability to write basic content

- Ability to grasp market trends, consumer behavior

- Dynamic, enthusiastic, hard-working, able to withstand pressure

Benefits:

- Competitive salary. Salary and bonus when achieving sales targets according to company policy.

- Full social insurance, health insurance, personal income tax.

- Periodic health check-up package.

- Working in a dynamic and professional environment.

- Good promotion opportunities through the periodic performance evaluation system.