Ecommerce Executive (Commercial) - Crocs (SHO-CRO-121-148-036-1/HO - 000208)

The E-commerce Executive owns marketplace performance by driving commercial execution, cross-functional alignment, and operational excellence to support sales growth and investment efficiency.

1. Campaign and Promotion Planning (30%)

• Propose monthly campaign plans and align with the Merchandising team on timeline, mechanics, and promotional product list.
• Collaborate with Marketplace KAMs to maximize platform support and secure special offers by leveraging approved promotions.
• Forecast sales targets and align stock preparation prior to campaign launches.
• Work closely with the Creative Designer to prepare campaign design assets.

2. Performance Monitoring (30%)

• Monitor daily key metrics including sales, traffic, orders, and conversion rate.
• Track campaign performance and optimize during live periods.
• Prepare monthly and key campaign performance reports with actionable insights.
• Monitor financial performance metrics such as net sales, gross profit, and cost-to-income ratio to ensure achievement of financial KPIs.

3. Platform Management (30%)

• Manage product listings, pricing updates, and assortment availability
• Set up promotion mechanics (pricing, vouchers, gifts, etc.) and campaign portal submissions.
• Monitor store health metrics and customer service KPIs.
• Explore and implement new platform features to support business growth.

4. Supporting Tasks (10%)

• Support sales and fee reconciliation with the Finance and Accounting teams.
• Work with Customer Service team to resolve customer complaints related to promotions or purchase issues.

Assist the Marketplace team with administrative tasks as required.

• 2+ years of experience in E-commerce or Marketplace roles, preferably within Retail, Fashion, Footwear, or FMCG.
• Experience as a Key Account on major marketplace platforms in Vietnam or within an E-commerce Enabler.
• Experience in campaign execution, promotion mechanics, sales monitoring, and basic forecasting.
• Good communication skills with internal teams and external partners.