Ecommerce Executive

Job Summary:

The E-commerce Executive will be responsible for the day-to-day management and growth of our online sales channels, including our website and various online marketplaces (e.g., Shopee, Lazada, Tiki, etc…). This role requires a strong understanding of e-commerce best practices, digital marketing, and data analysis. The ideal candidate will be a proactive problem-solver with a passion for driving sales and enhancing the customer experience.

Responsibilities:

● E-commerce Platform Management:

○ Manage and optimize product listings, including product descriptions, images, pricing, and inventory.

○ Ensure website and marketplace platforms are up-to-date with the latest promotions, banners, and content.

○ Monitor website and marketplace performance, identifying areas for improvement and implementing solutions.

○ Collaborate with the marketing team to develop and execute online marketing campaigns.

○ Manage customer inquiries and resolve issues promptly and professionally.

● Digital Marketing & Sales:

○ Support to implement digital marketing strategies to drive traffic and sales across all online channels.

○ Support to manage and optimize paid advertising campaigns (e.g., Google Ads, Social Media Ads, Marketplace Ads).

○ Support to conduct keyword research and optimize product listings for search engines (SEO).

○ Analyze campaign performance and make data-driven recommendations for improvement.

○ Monitor competitor activity and identify opportunities to gain market share.

● Marketplace Management:

○ Manage and optimize product listings and store performance on various online marketplaces.

○ Implement marketplace-specific promotions and campaigns.

○ Ensure compliance with marketplace guidelines and policies.

○ Monitor marketplace performance metrics and identify areas for improvement.

● Data Analysis & Reporting:

○ Track and analyze key performance indicators (KPIs) such as website traffic, conversion rates, sales, and customer acquisition cost.

○ Generate regular reports on e-commerce performance and provide insights to management.

○ Use data to identify trends and opportunities for growth.

● Inventory Management:

○ Collaborate with the operations team to ensure accurate inventory levels and timely fulfillment of orders.

○ Monitor stock levels and forecast demand to prevent stockouts and overstocking.

● Customer Service:

○ Monitor and respond to customer reviews and feedback on online platforms.

○ Work with the customer service team to resolve customer issues and ensure customer satisfaction.

● Other Duties:

○ Stay up-to-date with the latest e-commerce trends and technologies.

○ Participate in team meetings and contribute to the overall e-commerce strategy.

○ Perform other duties as assigned.

Requirements and skills:

●     Bachelor's degree in Business, Marketing, E-commerce, or a related field.

●     Proven experience in e-commerce management, preferably in a similar role.

●     Strong understanding of e-commerce platforms (e.g., Shopify, WooCommerce, Magento) and online marketplaces (e.g., Shopee, Lazada, Tiki, etc…).

●     Proficiency in digital marketing tools and techniques (e.g., Google Ads, Social Media Ads, SEO).

●     Excellent analytical and problem-solving skills.

●     Strong communication and interpersonal skills.

●     Ability to work independently and as part of a team. 

●     Results-oriented and highly motivated.

●     Experience with the luxury retail industry.

●     Fluency in English.