Ecommerce Operator (08-month contract) (HO - 000220_SHO-ONL-147-157-039-1)

1.    Order Processing Management (60%)

-          Responsible for order processing to meet Service Level Agreement (SLA) on online platforms by collaborating with Logistics, Warehouse and last-mile delivery providers.

-          Work with the Merchandise department to manage stock level, SKUs listed on online platforms.

-          Work with the Customer Service department to resolve customer inquiries and tickers relates to orders issues, product quality, online policies, transportation matters, etc.

2.    Online Store Operation (25%)

-          In charge of setting up pricing, promotion, banners on marketplaces in accordance with established guidelines.

-          Work with Account Manager of marketplaces platform to implement related store operation tasks

3.    Supporting task (15%)

-          Collaborate with stores to monitor Click and Collect orders, ensuring timely processing, handling returns and refunds, and generating reports.

-          Assist the Marketplaces team with administrative tasks related to livestream activities, partnerships.

Relevant Experience:

-          At least 2-3year experience across major marketplaces (Shopee, Lazada, Tiktok…) in terms of commercial and operational proficiency

competencies: (Technical, Operational, Managerial, Human & Cultural Requirements)

-          Experience in livestream commerce is preferred

-          Deep understand order fulfilment flow and on marketplaces

-          A sales-oriented mindset aligned with Brand’s guidelines

-          Confidence, dare to try new things and willingness to implement innovation strategies to achieve business targets.