Educational Counsellor - Ho Chi Minh Overseas Study Centre

Responsibilities

• Have excellent knowledge in terms of product and functional knowledge
• Give counselling to customers in person, on phone and by email
• Do telesales
• Complete school application and visa application
• Liaise with overseas schools on student application and issues
• Make sure the student folder filed with appropriate and enough documents
• Handle customer issues
• Conduct visa training and program orientation
• Follow up student study pathway with schools
• Conduct customer service after sales: build up supporter network and strengthen relationship with students
• Be interpreter for department seminars & support school partners at fairs
• Get to know and update overseas study market, competitors and other related education organizations frequently
• Attend training workshops, exhibitions, fairs and relevant events
• Support DM on assigned tasks

Benefit

• Competitive salary package
• Performance Bonus
• 14 days of annual leave
• Healthcare insurance
• Health Check
• English Courses Discount (90% for employee, 75% for 1st relation of employee, 50% for 2nd & 3rd relation of employee)
• ILA Party, Training, Engagement activities

Skill Requirements

• Team work
• Communication
• Problem solving
• Creativity
• Cooperation
• Training, delegation & coaching skill
• Excellent English and Vietnamese (4 skills), Upper-Intermediate
• Excellent at MS-Office (Word, Excel, PowerPoint, Outlook)
• Right mind-set, in good condition, active, adaptable and flexible

Required Experience
Experience in Overseas Study area
Required Education and qualifications
Bachelor Degree