Employee Relations Specialist II

OB SUMMARY
This role is responsible for managing complex employee relations matters, conducting investigations into employee complaints, advising managers, ensuring compliance with labor laws, and fostering a positive workplace environment. The position plays a critical role in building a culture of trust, transparency, and engagement across the organization.

I) ESSENTIAL DUTIES AND RESPONSIBILITIES
1. Employee Relations Management

• Act as a key point of contact for employee relations (ER) matters across the organization.
• Receive and handle employee complaints, conducting independent, objective, and thorough investigations to verify facts and determine appropriate actions.
• Mediate and resolve workplace conflicts, including cases involving misconduct, discrimination, harassment, or other workplace disputes.
• Advise managers on handling employee issues and improving team dynamics.
• Provide coaching and guidance to managers on conflict resolution and people management.
• Identify potential employee relations risks and recommend preventive actions.

2. Policy, Compliance & Governance

• Ensure company policies and procedures comply with local labor laws and regulations.
• Review, update, and implement HR policies related to employee conduct and workplace behavior.
• Participate in ER-related audits to assess risks and propose corrective actions in response to audit findings.

3. Workplace Insights & Continuous Improvement

• Conduct internal surveys to assess the work environment, analyze results, and collaborate with relevant teams to develop improvement solutions.
• Track and analyze employee relations trends to identify recurring issues and improvement opportunities.
• Analyze ER data and provide insights to HR leadership to improve workplace practices and policies.
• Prepare reports on ER cases and workplace issues for HR leadership.

4. Operational & Project Support

• Support employee engagement initiatives to foster a positive and inclusive workplace culture.
• Lead and manage the bidding processes for the team’s projects.
• Work closely with and oversee onsite vendors to ensure smooth operations and service delivery.
• Perform other duties and responsibilities as assigned.     

II) JOB QUALIFICATIONS

1. Education

• Bachelor’s degree in human resources, Business Administration, Law, or a related field.
• A master’s degree or professional HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) is preferred.

2. Experience

• Minimum 3–5 years of experience in Employee Relations or as an HR Generalist with significant ER responsibilities.
• Proven experience in handling labor disputes, conducting workplace investigations, and advising managers on employee relations matters.
• Experience working in large enterprises, multinational companies, or organizations with a well-developed employee relations framework is preferred.

3. Key Skills and Competencies

• Strong knowledge of employment laws and HR best practices.
• Stakeholder management and ability to work effectively with cross-functional teams.
• Cultural awareness and sensitivity in handling diverse workforce issues.
• Strong investigation and conflict resolution skills.
• Excellent communication and interpersonal skills.
• High level of integrity, confidentiality, and professional judgment.
• Strong analytical and problem-solving abilities.
• Ability to work with senior leadership and manage sensitive or complex situations.