ERP Business Analyst (HCM)

Job purpose

• ERP Consulting: analyze business processes and provide recommendations for ERP system optimization.

• Business Analysis: directly consulting and analyzing development requirements from business units

• User Support: directly support users in daily activities

ERP Consulting (40%)

• Provide support to debug and troubleshoot ERP issues.

• Coordinate with ERP developers and support team to resolve system errors.

• Test customizations, new functionality based on evolving business needs

• Identify improvements and propose process change/improvement for ERP.

• Identify opportunities to leverage ERP functionality to improve operational efficiencies.

Business Analysis (50%)

• Support the development of the Sales Force Administration (SFA) mobile app.

• Gather and analyze business requirements from departments to develop integrated-systems that align business needs.

• Prepare business requirement documents (BRD, SRS, User Stories) to ensure the IT team fully understands the requirements.

• Coordinate with developers on system implementation and testing, ensuring product quality before deployment.

• Prepare user manuals and training end-users for business applications.

• Mapping and documenting existing business processes and workflow.

• Collaborate with data teams to ensure data governance policies are aligned with business requirements and system workflows

User Support (10%)

• Be the first-point contact for troubleshooting, and resolve issues/challenges related to business applications from users within the company.

Company main business applications:

• ERP (SAP B1)

• HRM system

• SFA

• Industry-specialized systems

At least 2 years of experience as a Business Analyst in ERP, enterprise software, or integrated systems.

Understand common industry-standard business processes in accounting, manufacturing, and warehouse management

Good  analysis, documentation and communication skills to work effectively with IT and business teams.

Can communicate in English.

Preference will be given to candidates working in internal companies