EXPORT CUSTOMER SERVICE STAFF

-          Update and maintain vessel schedules, shipping line information, and relevant details.

-          Obtain bookings from shipping lines, co-loaders, and airlines as per agent or sales requests.

-          Collaborate with customers to monitor order status, ensuring timely cargo departure according to the booking schedule (vessel/aircraft).

-          Coordinate and notify stakeholders of any issues that may impact the shipment’s journey.

-          Provide timely updates on order status to customers and internal teams.

-          Liaise with agents regarding order status updates.

-          Perform other tasks related to export shipments.

-          College/University

-          At least 1 year working experience in logistics or shipping operations.

-          Strong knowledge of vessel schedules, shipping lines, and booking processes.

-          Good communication and customer service skills.

-          Detail-oriented with strong organizational and time management abilities.

-          Proficient in logistics software and MS Office.

-          Ability to multitask and work effectively in a team.

-          Be able to communicate in English/ Chinese.