Export Documents Staff

• Booking & Scheduling: Receive booking requests from customers or overseas agents; check vessel schedules, freight rates, and space availability with carriers.

Update full information to CS TEAM and follow instruction to issue Booking Confirmations to customers.

• Documentation Processing:

- Receive Shipping Instructions (SI) and Verified Gross Mass (VGM) from customers.

- Submit SI and VGM to carriers via their respective portals/systems within the strict closing/cut-off time.

- Issue House Bills of Lading (HBL) or prepare Master Bills of Lading (MBL) based on specific shipment requirements.

• Financial Tracking:

- Issue Debit Notes and invoices to customers.

- Verify Debit Notes/Credit Notes from carriers, process payment requests internally, and monitor payment timelines to secure Sea Waybill (SWB) or Telex Release from carriers.

• Customer Service & Operations:

- Track shipment statuses and update regarding Actual Time of Departure (ATD), Estimated Time of Arrival (ETA), or any unexpected delays and Update to CS team, Agent

- Send complete and accurate Pre-alerts to overseas agents prior to vessel arrival.

- Update shipment (e.g., container gate-in, customs clearance, laden on board, SUR/SWB HBL & MBL release) as requested by Agent/Customers.

• Problem Solving & Archiving:

- Coordinate with internal departments (CS team, OPM) and external partners (Carriers,Customs) to handle arising issues (e.g., rolled cargo, late Bill amendments, customs hold).

- File and archive shipping documents (both hard copies and soft copies) in accordance with company policies.

• Perform other tasks as assigned by the CS or team leader.

Skills:

• Min Experience: 2 Years (2-5 years)

• Good command of English (especially in reading shipping documents and commercial email correspondence).

• Proficient in MS Office (Word, Excel) and logistics management software.

• High attention to detail, carefulness, and the ability to work under tight cut-off deadlines.

• Strong communication and problem-solving skills.

Salary Range :

- Negotiable