Front Desk Officer

The Candidate:

Cheerful disposition, dependable, meticulous, flexible on job scope, punctual in attendance & reporting;

You will operate with the highest levels of integrity and as the face of American Chiropractic Clinic; you will be a passionate member of our dynamic team

Job Descriptions:

Greet patients in a professional manner at their arrival & on the telephone.

Organizing & scheduling appointments;

Updating & filling out patient’s medical file;

Work closely with team members to ensure the arrangement & cleanliness at the lobby & reception area meet the management’s standard. 

Handles cashier’s works when assigned.

Provide support to patients’ requests of documents relating to treatment.

Attract potential patients by answering inquiries of services on site, via phone or email. 

Process messages from patients to doctor’s assistant to doctors;

Conduct follow-up phone calls with new patients & when patients do not follow through with the prescribed treatment plan.

Ability to maintain effective & organized systems to ensure timely patient flow;

Ad-hoc tasks given by immediate supervisor.

Degree in the relevant field is preferred;

Minimum 1 to 2 years of relevant working experience;

Good customer service with good communication & interpersonal skills;

Must be a team player with positive attitude, showing empathy, proactive, flexible, energetic & adaptive to change;

Able to handle patient’s confidential information in a professional manner;

Proficient in MS Office and patient management software;

Strong verbal communication skills in both Vietnamese and English

Địa chỉ làm việc:

Hà Nội: 55 Lê Đại Hành, Lê Đại Hành, Hai Bà Trưng, Hà Nội\

Hồ Chí Minh:

Lầu 1, Tản Đà Court, 86 Tản Đà, P. 11

99 Nguyễn Du, Phường Bến Thành, Quận 1, Thành phố Hồ Chí Minh