Giám Sát Điều Hành (Admission Supervisor) - ILA Grand Park

Responsibilities

Planning

• Weekly SNS planning;
• Monthly Re-sales Planning;

Training and Development

• Conduct Workshop/Training for TA and Admission team;
• Observe TA and have the plan to improve weak TA;
• Admission Officer and TA Development;
• Monitor and train the Admission team to make sure they follow ILA policy;

Property management

• Maintain the building in proper conditions: tidy, clean and safe;
• Maintain all facilities and equipment in proper conditions: clean, safe and workable;

Risk management

• Monitor staff to make sure they deliver the right service and process: fire management, classroom management, building management, and handling problem;
• Manage all safety at the centre;

Inventory: Responsible for appropriate forecast and ordering of materials for centre use;
Course administration

• Monitor all preparation and course delivery process;
• Monitor ILA customer care process;

Class Schedule

• Work closely with the sales and care team to open class and assign students in class;
• Work close with sales and care team to forecast new classes;

TA management
a. Teaching Assistant recruitment

• Forecast TA;
• Recruitment process;
• Induction;

b. Scheduling

• Scheduling for TA;
• Supporting Tasks;
• Taking class when requested;
• Doing cover absent when requested;
• Smart Scheduling;

c. Remuneration

• TA Salary/Scale;
• TA Contract;
• TA Excellent Award;
• Leave and Termination;

d. TA Performance management

• Observation: conduct, corrective action;
• Performance Appraisal;
• Disciplinary Process;

Benefits:

• Competitive salary;
• Insurances fully provided;
• Private insurance will be provided for official staff;
• Discount up to 90% English tuition fees for staff and close relatives;
• An active, professional, dedicated working environment with experienced managers and friendly colleagues;
• Bonding trips and events;
• 14 day-off per year along with other benefits according to the company's regulations;
• Chances for promotion and transfer.

Skill Requirements

• Leadership/ownership;
• Management skills;
• Team building and Communication skills;
• Problem solving skills;
• Training and coaching skills;
• Well-organise and detail management;
• Ability to work independently and as a part of the team;
• Be able to work on shifts, travel, and other assignment.

Required Experience

• Prefer 03 years of working experience in foreign company and in service product;
• Prefer working experience in an educational organization;

Required Education and qualifications

• University graduated
• Fluent in both English and Vietnamese (Upper - intermediate level);
• Familiar with Microsoft Office;