HCM - Customer Service Executive (Sale Online - Live chat)

• Own all communications between the company and customers via chat channels, including Messenger, Facebook comments across all Maison Facebook pages, Instagram, Freshchat, Zalo, Viber, and platform chat applications (Lazada, Shopee, Tiki)
• Ensure all incoming chat requests from customers are acknowledged, owned, handled within agreed time, and handled professionally leaving a high customer experience
• Consult, advise, and assist customers with products, brands, prices, campaigns, services, orders, and policies across all chat channels
• Create sales opportunities by converting inquiries to orders across chat channels and reach revenue targets set by the company
• Have full understanding of Operations, Buying, Logistics, E-commerce, Marketing and Finance processes, together with customer service policies, to provide first level of customer support via chat channels with the highest quality and time service levels
• Escalate and transfer issues appropriately and correctly to the solutions team for requests that require further investigation

Benefits of Maisonista:

• Basic salary + lunch allowance + parking allowance
• 12 - 15 days annual leave
• Participate in Social Insurance according to labor law regulations
• Generali 24/7 accident insurance
• Periodic health examination
• 13th month bonus, Kpi bonus per year
• Review salary once a year
• Enjoy purchasing policies at preferential prices exclusively for Maison employees

• Graduated College.
• Experience from 1-2 years.
• Well communication skill.
• Problem solving and analysis skills.
• Friendly, enthusiastic, capable.
• Proficient in Word, Excel, Outlook, Internet and Power Point.
• Ability to adapt: Eager to learn.
• Withstand pressure.