(HCM) IT Helpdesk

• Manage, maintain, and provide warranty services for computers and office equipment (printers, time attendance devices, etc.).
• Install and prepare PCs/Laptops (hardware, software, connectivity) for new employees and handle asset recovery during offboarding; Monitor and administer office network systems, including Wi-Fi, routers (Mikrotik), and firewalls.
• Plan and coordinate the procurement of IT office equipment and supplies.
• Manage and maintain email services (Google Workspace).
• Handle troubleshooting for office devices (printers, surveillance cameras, timekeepers, etc.).
• Provide proactive solutions to resolve technical issues and ensure smooth IT operations.
• Assist in information security tasks, including basic security monitoring and supporting risk assessments for clients.
• Collaborate with the IT/DevOps/Security team to implement security policies, ensure compliance, and support audits when required.

Education: Bachelor degree or above

Professional major: Information & Technology, computer scientist...

2nd language ability: Good at English

Related experiences:

1. 2+ years of experience in a similar position
2. Flexible problem-solving skills with strong organizational and creative abilities.
3. Careful, detail-oriented, and responsible in task execution.
4. Proactive, diligent, and highly committed to assigned responsibilities.