HCM - Service Training Supervisor/ Giám sát đào tạo

Mô tả Công việc

The role involves leading the Retail Training & Development (RT&D) team to align with Maison's objectives by designing, implementing, and evaluating training programs. This position ensures the continuous growth of team capabilities and enhances customer service standards across all stores.

• Supervise and support the RT&D team, ensuring their alignment with Maison's training objectives.
• Responsible for devising and executing monthly/yearly training plans in line with organizational goals.
• Oversee the quality and effectiveness of the trainer team and training programs, utilizing various assessment methods including in-class assessments, store checklists, and evaluations.
• Identify current and future training needs, particularly focusing on behavioral and competency-based training requirements.
• Implement training programs as necessary to ensure store teams meet Maison's customer service standards.
• Manage the budget and finances associated with training initiatives, optimizing resources for maximum impact.
• Centralize and manage all team reporting data to track performance and inform strategic decisions.
• Develop tailored training programs to meet brand requirements and enhance team capabilities.
• Develop strategic plans and annual training calendars to guide the RT&D team's activities and priorities.

Yêu Cầu Công Việc

1.      Education: Bachelor’s Degree in appropriate field in Human Resource Management, Psychology, Hospitality, Economy or equivalent.

2.      Work Experience:

• At least 3 to 5 years in conducting Sales Training or Customer Service Training
• Preferably Supervisor/5 years & up experienced employee specialized in Training & Development or equivalent

3.      Functional skills:

• Current knowledge of effective training & development methods
• Vietnamese and English proficiency
• Excellent Presentation Skills
• Strong interpersonal and organizational skills
• Excellent written and oral communication and translation skills
• Proficient in MS office applications

4.      Other skills:

• Proactive and open minded. Service mindset
• Hands on and can do attitude
• Passionate about continuous learning
• Work well under high pressure and deadline oriented.
• Detail oriented, analytical and inquisitive
• Ability to work independently and with others
• Extremely organized with strong time-management skill
• Travel required.