Head of Sales (Car Loan)

Position Overview:

Head of Sales (Auto Loan/ Car Loan) will be responsible for leading the development, implementation, and management of auto loan offerings. This role requires a strategic thinker with strong leadership skills to drive business growth and enhance customer satisfaction.

Business Development (Achieving Sales KPIs):

• Develop a business growth strategy covering revenue, costs, profits, and product sales.
• Manage the planning and implementation of assigned business plans to meet or exceed targets.
• Conduct market research and analyze local demographics, building relationships with authorities/organizations to gather information about potential customers.
• Create programs and action plans targeting specific customer groups to maximize sales of key products and other offerings.
• Organize and communicate business programs/plans from headquarters to sales staff.

Service Quality Management:

• Update, communicate, guide, and ensure compliance with policies and regulations under responsibility.
• Serve as the main point of contact with related departments to resolve service quality issues at the designated center.

Compliance Management and Risk Control:

• Oversee compliance responsibilities, including SLAs, sales tool usage, interest rates/exchange rates/fees/limits, etc.
• Manage corrective actions for identified issues.
• Monitor bad debt ratios and implement bad debt control plans.
• Ensure compliance with procedures, regulations, and documents related to credit.

Human Resource Management:

• Manage, assign tasks, supervise, evaluate, and propose rewards or disciplinary actions for assigned personnel.
• Provide training and support career development for employees.
• Participate in recruitment and team building.
• Update and disseminate guidance on institutional documents.
• Foster a professional, effective, and cohesive work environment.

Other tasks as directed by Chief Business Officer

Education:

• Bachelor's degree or higher in Finance, Banking, Business Administration, Economics, or related fields.
• Good English communication skills.
• Proficient in office software.

Experience:

• Minimum of 10 years of experience in finance and banking, particularly in business roles within credit institutions.
• At least 5 years in a business management position specifically in auto loans or related products..

Knowledge:

• General Knowledge:
• Understanding of MAFC's vision, mission, and strategic direction.
• Familiarity with regulations related to finance, banking, and business operations, especially in customer credit.
• Professional Knowledge:
• In-depth knowledge of market segmentation and the products/services offered by MAFC.

Skills/Abilities:

• Customer portfolio management.
• Business planning and execution.
• Retail risk management.
• Service quality management.

Other Requirements:

• Preference for candidates with extensive social networks and the ability to build and develop new customer relationships.