Head of Supply Chain

Supply Chain Strategy & Governance

• Strategy & Roadmap: Develop and execute a multi-year supply chain strategy and roadmap aligned with VIGO's growth, product innovation and market expansion plans; translate business targets into clear supply chain KPIs, budgets and investment cases.

• End-to-End Ownership: Take full accountability for the end-to-end flow from demand planning, sourcing and procurement to warehousing, delivery and returns; define governance, decision rights and escalation mechanisms across the function.

• Business Partnership: Partner with Sales, Marketing, Finance, Quality/Regulatory and Product teams at leadership level; position supply chain as a growth and profitability lever, not only a cost center.

Portfolio Strategy

• Segment the brand portfolio into distinct supply strategies by product life cycle (PLC) stage and channel.

• Set inventory policy, service level and cost-to-serve for each segment; drive SKU rationalization and SLOB reduction.

• Run launch readiness as a stage-gate, from early forecast and supplier qualification to first-batch release and post-launch review.

Integrated Planning & Inventory Management

• IBP: Design and lead Integrated Business Planning (IBP) cycle, supported by a weekly demand-supply review, to align sales, marketing, finance and supply into one consensus plan.

• Demand & Supply Planning: Build advanced demand forecasting and scenario planning (new product launches, promotions, seasonality) using statistical models and AI/ML tools; achieve target forecast accuracy and service levels.

• Inventory & Working Capital: Optimize inventory policies (safety stock, ABC/XYZ segmentation, shelf-life and expiry control using FEFO) to balance availability, service level and working capital; reduce slow-moving, obsolete and expired stock.

Warehouse, Logistics & Fulfillment

• Warehouse Operations: Oversee warehouse and inventory operations (inbound, storage, picking, packing, cycle counts) to ensure accuracy, safety and compliance with product storage standards, including temperature-controlled storage where applicable.

• Logistics Network & Cost: Design and optimize the distribution network, transportation modes and 3PL/last-mile partners; negotiate and manage logistics contracts to improve cost-to-serve, speed and reliability.

• Omnichannel Fulfillment: Enable seamless fulfillment across B2B, retail, distributor and e-commerce channels, including reverse logistics and returns; ensure on-time, in-full (OTIF) delivery and an excellent customer experience.

Digital Transformation & Enterprise Architecture

• Design the target Supply Chain architecture across capability, process, data and system layers, without building parallel systems.

• Build a single source of truth for Demand, Supply and Finance: master data governance and centralized dashboards.

• Introduce forecasting models, early-warning alerts and workflow automation.

Supplier management  & Customer Service Management

• Supplier management & Partner Performance: Establish supplier segmentation, scorecards, SLAs and regular business reviews for both merchandise suppliers and logistics/delivery service providers; drive collaboration on innovation, sustainability and cost.

• Customer Service: Own service-level commitments (OTIF, fill rate, order cycle time, complaint resolution) and work with Sales and distributors to deliver goods that meet quality standards and arrive on schedule.

Risk, Quality & Compliance

• Risk & Resilience: Build a supply chain risk management framework with early-warning indicators, scenario simulations and business continuity plans to manage disruptions, supplier dependency, price volatility and geopolitical events.

• Regulatory & Quality Compliance: Ensure compliance with Vietnamese and international regulations on import/export, customs, product registration, quality and traceability; partner with QA/Regulatory to safeguard product quality and integrity.

• Sustainability & Data Security: Integrate ESG and sustainable practices (packaging, waste, carbon-aware logistics) into sourcing and logistics decisions; protect the security and integrity of supply chain data and systems.

People Leadership & Capability Building

• Shape the Supply Chain organization.

• Shift the culture from reactive to adaptability-agile - alignment.

• Lead change management for new processes and systems across Supply Chain, BUs and Finance.

• Lead, coach and develop the three team leads and their teams; build a succession pipeline.

Reporting & Other Duties

• Reporting: Provide comprehensive, timely and insight-driven reports and recommendations to Management on KPIs, risks and improvement plans.

• Other Duties: Perform other tasks as assigned by Management.

Job Specifications:

• Education: Bachelor's degree in Supply Chain, Business, Engineering or other related fields.

• Experience: At least 10 years of experience in supply chain management, including at least 5 years in a leadership role (Manager, Senior Manager or Director level) leading end-to-end supply chain operations and multi-function teams.

• Growth Track Record: Proven track record of scaling supply chain operations in a fast-growing, multi-channel business and delivering measurable improvements in service level, inventory productivity and cost; experience leading IBP implementation and supply chain transformation projects.

• Industry Background: Prior experience in Pharmaceuticals, Cosmetics, Fashion, Retail or FMCG in companies with over 100 employees is preferred.

• Language: Fluent in English for professional use.

• Certifications: Professional certifications such as CSCP, CPIM, CLTD, PMP or Lean Six Sigma are preferred; data analytics or AI-related credentials are an advantage.

Key Competencies:

• Strategic Thinking & Business Acumen: Ability to translate corporate strategy into executable supply chain plans; strong financial acumen (P&L impact, working capital, cost-to-serve, business cases).

• Integrated Planning Expertise: Hands-on expertise in S&OP/IBP, demand forecasting, scenario planning and inventory optimization.

• Digital & AI Fluency: Proficient in ERP, WMS/TMS, BI and planning tools (e.g. Power BI), and Microsoft Office (Word, Excel, PowerPoint); able to identify, pilot and scale AI, automation and analytics use cases; SQL or Python is an advantage.

• Data-Driven Decision-Making: Strong analytical skills, systems thinking and sound problem-solving and decision-making in complex and uncertain situations.

• Innovation & Change Leadership: Growth and innovation mindset; applies Lean and agile practices and leads teams through transformation and change.

• Risk & Resilience Management: Anticipates disruptions, assesses supplier and market risks and builds contingency plans.

• Negotiation & Stakeholder Management: Professional, executive-level communication and influencing skills; strong negotiation with suppliers and logistics partners; effective cross-functional teamwork.

• Leadership & Talent Development: Ability to build, coach and inspire high-performing teams and develop future leaders.

• Sustainability Mindset: Understanding of ESG and responsible sourcing and logistics practices.

• Personal Attributes: Eager to learn, takes ownership and welcomes challenges; highly responsible, adaptable, with excellent time management and the ability to work well under pressure.