[HN] Balabala Store Manager (fashion retail)

Store Manager (Cửa hàng trưởng) – balabala Lotte West Lake

A. Business Management

• Responsible for developing and implementing practical plans to achieve the retail store’s business goals; execute, monitor, and meet sales targets.

• Analyze business data/information and propose appropriate solutions to develop or improve performance indicators.

B. Product / Store Image Management

• Ensure that store design and layout comply with company guidelines.

• Responsible for planning weekly/monthly/quarterly sales activities and developing the store’s image.

• Manage and control store inventory effectively.

C. Human Resource Management

• Train sales staff: Understand the importance of sales training and coaching to achieve company revenue targets.

• Plan and allocate tasks efficiently within the store to ensure smooth daily operations.

• Handle personnel issues, foster teamwork, and create a positive and productive working environment.

• Participate in the recruitment process for store staff.

D. Customer Service

• Strictly comply with the company’s customer service policies at the store level.

• Resolve and manage customer service issues to ensure customer rights and satisfaction.

Benefits & Compensation

• Probation: 2 months with 100% of the agreed salary.

• Incentives: Sales bonuses, travel allowance, holiday/birthday bonuses, and full social insurance as regulated by law.

• Training: Opportunities for professional training in China.

• Career Development: Dynamic and professional working environment with management training programs and promotion opportunities.

• Insurance: Full social insurance benefits in compliance with Vietnamese law.

• Good at English communication skills and a well-groomed appearance.

• Preferably with 3-5 years of experience in retail store management in the fashion industry (men’s, women’s, or children’s fashion, etc.).

• Willing to travel domestically and internationally.

• Proficient in office software.

• Logical thinking with sharp business acumen.

• Passionate about fashion and sales; energetic and proactive.

• Strong communication and negotiation skills.

• Curious, courageous, creative, and able to work well in a team.