Hospitality Project Manager

1. Job Purpose

Lead and drive end-to-end project management discipline for Hospitality projects, ensuring delivery excellence across timeline, customer communication, cross-functional coordination, and risk control.

The role acts as the central control tower of project execution, aligning PD, R&D, Production and external stakeholders to deliver projects on time, within scope, and meeting customer expectations.

2. Key Responsibilities

A. Project Control & Delivery Excellence

• Own overall project timeline, milestones, and Gantt tracking
• Ensure all projects are delivered on time and aligned with committed schedule
• Monitor project progress and proactively identify delays or bottlenecks
• Drive milestone discipline across all functions (PD / R&D / Production)

B. Customer Communication & Approval Management

• Act as main focal point for customer communication during execution phase
• Manage:
  • Drawing submission timeline (not content)
  • Approval tracking (A/B/C status)
  • Feedback loop coordination
• Ensure all customer approvals are tracked, documented, and aligned with timeline impact

C. Cross-functional Coordination

• Lead coordination across:
  • PD (Product Development)
  • R&D (Technical / Drawing)
  • Production / TECH / LAB
• Ensure alignment between:
  • Customer expectation (PD)
  • Technical feasibility (R&D)
  • Production readiness

D. Project Risk & Escalation Management

• Identify and manage:
  • Timeline risks
  • Design change risks (DCR/DCN)
  • Customer approval delays
• Escalate critical issues to:
  • PM Leader / Vice Director
• Propose mitigation plans and track closure

E. Project Handover & Execution Control

• Ensure smooth transition from:
  • Sales → Execution
  • Design → Production
• Control:
  • Handover checklist completeness
  • Material / BOM readiness (with PD & R&D)
• Follow up:
  • Production progress
  • Installation
  • Project close-out

F. Project Reporting & Governance

• Prepare and deliver:
  • Weekly / Monthly project status reports
  • Risk dashboard
  • Milestone tracking
• Maintain project documentation in SharePoint / system
• Ensure transparency and data accuracy

G. Team Leadership & Capability Building

• Lead and develop:
  • Project Managers
  • Project Assistants
• Standardize:
  • PM tools (timeline, checklist, reporting)
  • Project governance practices
• Build strong project management discipline culture

. Qualification Requirements

• Bachelor degree in Engineering / Construction / Interior / Project Management
• 8–12+ years in:
  • Project management (interior / hospitality / construction)
• Strong experience in:
  • Multi-project control
  • Customer-facing coordination
• Skills:
  • Project planning (Gantt, milestone control)
  • Stakeholder management
  • Risk management
  • Leadership & team management

Success Profile (Critical Mindset)

• Control-oriented, detail-driven
• Strong ownership of deadlines
• High coordination capability (cross-function)
• Calm under pressure (multi-project environment)
• Commercial awareness (impact of delay)