INTERNATIONAL SALES SPECIALIST

2.1. International Customer Development and Relationship Management 

• Proactively identify, approach, and develop potential international customers, distributors, and agents, focusing on Southeast Asia and other key markets. 

• Introduce products, provide samples, understand customer needs, prepare quotations, and follow up on customer feedback. 

• Participate in commercial negotiations, facilitate contract signing, and close sales in accordance with approved company policies. 

• Maintain relationships with existing customers, address feedback, encourage repeat orders, and identify new business opportunities. 

2.2. Export Order Coordination and Management 

• Monitor the entire order lifecycle, from quotations, order confirmation, and contract signing to payment and delivery, while keeping customers updated on progress. 

• Coordinate with internal departments and outsourced export service providers and logistics partners to ensure timely and effective order fulfillment and resolve arising issues. 

• Monitor export documentation and shipping procedures, coordinating matters related to contracts, international payments, transportation, and customs clearance. 

• Receive customer requests regarding product documentation, packaging, and market information; coordinate with relevant departments to ensure timely responses. 

2.3. Market Research and Business Development Support 

• Collect and analyze information on customer demand, market prices, competitors, and distribution channels in assigned markets. 

• Monitor trends in the mother and baby food and nutrition industry; identify market opportunities and propose customer acquisition strategies and suitable sales support initiatives. 

• Participate in international trade fairs and exhibitions and explore B2B sales channels in accordance with company plans. 

2.4. Customer Information Management and Reporting 

• Maintain and update customer databases, communication records, and sales opportunity pipelines. 

• Monitor sales performance against assigned targets and prepare periodic reports on customers, orders, revenue, and market developments. 

• Perform other related duties as assigned by the Export Sales Manager.

3.1. Educational  

• College diploma or bachelor’s degree in International Business, International Economics, Foreign Trade, Business Administration, or a related field. 

• Proficient in all four English skills (listening, speaking, reading, and writing), with the ability to communicate and work effectively with international customers. 

• Basic understanding of export sales procedures, quotations, international sales contracts, Incoterms, and international payment methods such as T/T and L/C. 

3.2. Experience 

• 1–3 years of experience in Export Sales or International Business. 

• Hands-on experience working directly with international customers. Experience in FMCG, food and beverage, or mother and baby products is preferred. 

3.3. Skills and Competencies 

• Strong communication, negotiation, and customer persuasion skills. 

• Proactive, commercially minded, quick to identify business opportunities, and results-oriented. 

• Good organizational and customer follow-up skills, with the ability to coordinate effectively across departments. 

• Ability to work under sales pressure, handle unexpected situations flexibly, and demonstrate a willingness to learn. 

• Proficient in office applications for customer data management, order tracking, and reporting. 

• Responsible, proactive, and willing to travel domestically and internationally as required by the job.