IT Business Analyst

- Requirement Gathering: Work closely with clients and stakeholders to gather, analyze, and document business requirements.

- Analysis & Documentation: Create detailed requirement specifications, workflows, and process maps to ensure clear communication with development teams.

- Client Collaboration: Act as the main point of contact for clients, ensuring that their needs and feedback are understood and addressed throughout the project lifecycle.

- Support & Maintenance: Handle support tickets, analyze issues, and coordinate with technical teams to provide timely resolutions. Be prepared to work overtime (OT) outside regular hours to assist clients with urgent issues. OT will be compensated as per company policy.

- Wireframe & Design: Create basic wireframes and mockups using design tools such as Figma to communicate requirements effectively.

- Project Operations: Oversee project activities, ensuring timelines and deliverables are met, and proactively solve challenges.

- Stakeholder Communication: Facilitate meetings, presentations, and demos for stakeholders and clients.

- Continuous Improvement: Provide input on process improvements and contribute to the optimization of project workflows.

- Bachelor’s degree in Information Technology, Business, or a related field.

- 2.5+ years of experience in a Business Analyst or related role, preferably in IT outsourcing projects.

- Candidates with experience working in outsourcing companies and having completed at least one full project lifecycle are highly preferred.

- Knowledge of e-commerce, F&B domains, beauty industries and, especially POS System domain processes is a plus.

- Strong understanding of software development lifecycles (Agile/Scrum is preferred).

- Proficient in creating business requirements documents, process flows, and basic designs (wireframes, mockups).

- Experience using design tools such as Figma or similar tools.

- Experience with project management tools like Jira is required.

- Excellent problem-solving, analytical, and organizational skills.

- Strong verbal and written communication skills in English.

- Ability to work under pressure, solve problems effectively, and manage relationships with stakeholders.

- Willingness to work overtime (OT) when required and attend regular onsite client meetings.