IT Manager (Logistics & Freight Forwarding)

*Position Summary

We are seeking a strategic and operational IT Manager to lead the digital infrastructure of our Vietnam operations. This role is responsible for ensuring the seamless performance of mission-critical systems, including CargoWise One (CW1), eAWB, eManifest, EDI connections, warehouse systems (WMS), tracking platforms, and other logistics applications.

You will bridge the gap between global IT standards and local logistics requirements, ensuring 24/7 reliability for our freight forwarding and supply chain activities.

*Key Responsibilities

• System Ownership: Manage and optimize CargoWise One (CW1) and specialized logistics applications WMS, FAST, ECUSS, Website, Microsoft 365 and accounting modules.
• Logistics Operations Tech : Oversee EDI/API integrations with global carriers and customs gateways (VNACCS/VCIS) to ensure zero delays in cargo clearance
• Security & Compliance: Maintain reliable and secure IT infrastructure and network stability (WMS scanning, handheld devices, and RFID systems, firewalls, VPN, antivirus, and cybersecurity controls) across all branches, warehouses, and offices.
• Digital Transformation: Lead the implementation of AI-driven tools for automated document processing (OCR) and IoT for real-time fleet telematics.
• Support Digital Marketing: Deploy, operate, and maintain tools and software for digital marketing activities (Website, Youtube, Zalo OA, CRM, email marketing, automation tools, analytics tools, social media management tools, etc.).
• Coordinate with Marketing team: Implement and maintain tracking and analytics (Google Tag Manager, conversion tracking, pixels), ensuring data accuracy security and report on performance, platform/algorithm trends, risk alert, and improvement suggestions for Marketing team to enhance CMS performance, technical SEO.
• Other task related IT function.

Qualifications & Requirements

• Bachelor’s degree in Information Technology, Computer Science, or related field.
• 5+ years of IT experience, with at least 2 years in a management position within Logistics, 3PL, or Freight Forwarding.
• Hands-on experience with SAP, CargoWise, or similar ERP/FMS platforms is highly preferred
• Working knowledge of SQL, system configurations, or automation tools is an advantage.
• Technical Skills: Deep knowledge of networking, SQL, EDIFACT protocols, and cybersecurity frameworks.
• Languages: Native fluency in Vietnamese; Business-level English (TOEIC >720 or equivalent) for reporting to regional headquarters.