IT Support (L1)

IT Support (Level 1) – Kickstart Your Career in a Global Environment 🚀

Looking to grow your IT career in an international setting? Join our dynamic team as a Level 1 IT Support Specialist and become the first point of contact for users across the globe. This is your chance to gain hands-on experience with leading technologies while building a strong foundation for your future in IT.

🌍 What You’ll Do

• Act as the first line of support, ensuring smooth IT operations for end users
• Monitor and manage IT service tickets with accuracy and attention to detail
• Analyze incidents and requests, resolving those within L1 scope efficiently
• Track and follow up on unresolved tickets, ensuring SLA compliance
• Escalate complex issues to higher-level teams when needed
• Perform daily system checks and routine tasks following established procedures
• Provide user support via phone and ticketing systems
• Collaborate with international teams and ensure smooth shift handovers
• Contribute ideas to improve processes and enhance service quality

🛠️ Tools & Technologies You’ll Work With

Gain exposure to industry-leading platforms such as:
Microsoft 365, ServiceNow, Jira, SAP, Amazon WorkSpaces, Datadog, Veeam, ESET, and more.

🌱 Why Join Us?

• Be part of a global, collaborative environment
• Explore different technical teams and discover your ideal career path
• Continuous learning and development opportunities
• Build real-world experience with widely used enterprise tools

🎯 What We’re Looking For

• Bachelor’s degree (or equivalent) in Computer Science or related field
• English proficiency (TOEIC 650+ or equivalent)
• Experience in IT support or customer service is a strong advantage
• A proactive, reliable, and quick-learning mindset
• Strong communication and problem-solving skills

Nice to have: French language skills

💡 If you're eager to learn, grow, and make an impact in a fast-paced IT environment, we’d love to hear from you!