IT Support Technician

Key Purpose of the Job: The IT Support Technician role consists of providing technical support to all stakeholders in the organization with respect to end-user devices, internet connection, printers and BAU software. The person will demonstrate a very strong service-oriented attitude and will rapidly service and resolve issues for stakeholders during all operating hours of the organization, including evenings and weekends on a regular basis when scheduled. The IT Support Technician will also assist the IT Manager and IT Network & Infrastructure Engineer in other tasks related to the technology field.

IT Support operation

• Check and fix issues related to hardware and software in laptop/ PC of User
• Install and effectively configure all hardware, software, systems, networks, printers, and scanners of the organization
• Installation and handover the laptop/ IT equipment with handover form
• Support users in using printers, projector, user cable
• Support users accessing to our company system with approval
• Troubleshoot and provide the solution for users using printer, Projector, and peripherals
• Arrange and categorize IT equipment
• Work together with other IT support member in managing the IT equipment in IT stock, at Center and branches

IT infrastructure, network, and software support 

• Provide rapid technical support (remote or on-site if needed) to users by troubleshooting problems related to network and system performance or disruption across all operating hours of the organization
• Actively work in addressing Helpdesk tickets, including contacting suppliers or stakeholders for resolution within SLAs 
• Support the creation / removal of user accounts and manage access permissions in the various systems in compliance with the information security procedures in place
• Monitor and maintain all systems and networks, computers, software according to pre-determine schedule

End-users’ guideline

• Guide newcomers using the system follow up the company standard, security, procedure
• Daily checklist and monthly check list
• Build some guidelines for using system inside organization

While the above includes a description of the essential functions of the position, other duties may be assigned. This job description is subject to change at the discretion of management.

Candidate Requirements

• Education: Bachelor’s degree with a major in Information Technology or related fields.
• Experience: 1–3 years of relevant experience.
• Language: English & Vietnamese – both written and oral communication.

Required Competencies

• English verbal and written communication
• Excellent problem-solving skills
• Ability to work in teams
• Honest and trustworthy

Required Special Skills

• Knowledge of Microsoft 365 and its attached features and functions
• Basic and advanced knowledge about networking and network services, including:
  • Switching and routing
  • DHCP
  • DNS
  • IP
  • LAN/WAN
• Knowledge about server infrastructure, including:
  • VMware
  • Hyper-V
  • Windows Server
  • Linux