IT Team Leader

KEY RESPONSIBILITIES:

• Manage campus IT team for the smooth operation as plans and requirements
• Ensure the IT service at Campus Level matching with business need.
• Manage IT Operation at campus.
• Enhance the satisfaction by end users at campus.
• Initiative/Ideas to improve the quality at campus level.
• Support project roll-out initiated by central office.

WORK DETAILS:

1.  Manage IT operation at campus:

• Receive and allocate jobs (including ticket from IT helpdesk system) reasonably to IT staff; supervise the process of solving problems/ticket; monitor working quality/result/performance, including committed processing time (SLA). Periodically report to SD/SM/OM and IT central office.
• Install, set up computers, networks, and deploy IT devices and IT standard applications of the campus as the policies defined by IT HO; ensure they always function well as expected.
• Plan of periodical maintenance for all IT devices and application systems at campus level.
• Manage access to Server Room/Network cabinet at campus and record in detail who enter the server room and reason in access log.
• Play the role of IT representative to:

              § Inform/update IT news or policies for the campus.

             § Cooperate with other departments to solve relevant matters.

            §  Summarize requests/feedbacks at campus, report to IT central office as well as propose solutions to improve the IT service quality under the supervision and support of IT central office.

• Propose to SM/OM, IT central office the ideas/actions to improve, optimize the procedures, enhance work efficiency.

2. Developing capacity of the campus IT team

• Inspire, create a cohesive, open working environment, maximize the capacity of the team members; encourage ideas, creativity, innovation in order to improve work efficiency, improve the level of satisfaction of end users.
• Set the goal and objectives for technicians at campus in order to achieve the KPI for whole IT Team at campus.

3. Annual budget making, IT assets managing:

• Lead the process to make annual budget in their own campus and submit central office on process.
• Manage, sort IT devices by condition; manage full life cycle of IT devices; conduct and report inventory periodically.
• Manage the IT devices handover/return process each semester (including summer term); manage the allocation/lending/repairing/returning of IT assets and equipment.
• Collaborate with Audit team in Central Office to undertake the annual counting for asset inventory.

4. Collaborate with IT central office:

• Collaborate with IT central office to set up and install the network & system in campus according to IT Security Policy.
• Compliant to the guideline by IT central office in managing the IT Platform at campus.
• Supervise the project roll out initiated by Central Office in alignment with IT Project Governance.
• Periodically submit the report to IT central office following the standard template.

5. Other tasks as needed except direct supervision of children.

General requirements:

• Qualification: Initial university degree in computer science.
• Experience: Having experience of Education Industry is advantage.
• Having at least 1 year experience on team management (IT helpdesk, IT System or Infrastructure)
• Have experience in supporting PC, Laptop, Network, Printing, Drive Network, Antivirus, Application issues on Client Side, Update at Client Side…
• Ability to diagnose and resolve the basic technical issues.
• Have experience in supervising and managing the group of IT technicians.
• Have technique and practice for client enquiries, troubleshooting and problem resolution and prioritization.
• English skills: Ability to communicate in English well.
• Computer skills: Word, Excel, Power Point
• Others: Good understand the computer system, mobile device and other end point tech products.
• Priority: Teamwork spirit, self-motivated