IT Technical Support

The IT Support Specialist will be responsible for delivering day-to-day technical support, including hardware, software, and Microsoft 365 services, ensuring seamless IT operations and a secure technology environment.
This role requires expertise in troubleshooting, Microsoft 365 administration, IT asset management, and cybersecurity best practices.
Key Responsibilities
• Provide day-to-day end-user support for hardware, software, and Microsoft 365
• Handle onboarding and offboarding (device setup, account provisioning)
• Perform basic Microsoft 365 Admin Center operations
• Troubleshoot connectivity, device, and system access issues
• Maintain IT asset inventory with regular audits
• Support incident logging and SLA-based resolution workflows
• Enhancement of cybersecurity controls (M365 Security, MFA, data backup solutions)
• Development of Business Continuity and Disaster Recovery Plans
• Creation of IT vendor contract management standards

Qualifications 
• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience) 
• 2+ years of hands-on experience in IT support or system administration 
Experience 
• Experience in IT operations within professional services, corporate, or  enterprise environments preferred 

Skills & Competencies 
• End-user support for hardware, software, and Microsoft 365 
• Experience with Microsoft 365 suite and Microsoft 365 Admin Center 
• Strong problem-solving and analytical thinking 
• Ability to work independently and collaboratively in a team environment