Key Account Assistant Manager

Position Purpose:

Manage and develop Key/Strategic Accounts, build long-term customer relationships, ensure service excellence in logistics operations, and drive revenue growth through upselling and cross-selling.

Key Responsibilities:

• Manage and maintain relationships with assigned Key Accounts.

• Act as the main point of contact for customers regarding service performance, pricing, contracts, and operational issues.

• Support negotiation, renewal, and management of long-term logistics contracts.

• Coordinate closely with Operations, Solution Design, Finance, and other internal teams to ensure smooth service delivery.

• Identify opportunities for upsell/cross-sell additional logistics services.

• Conduct regular business reviews and monitor operational KPIs (OTD, service quality, accuracy).

• Ensure high customer satisfaction (CSAT) and minimize complaints.

• Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.

• Minimum 2 years of experience in logistics/freight forwarding (multinational company experience is a plus).

• Experience in Account Management or Customer Management is an advantage.

• Strong understanding of logistics operations and commercial mindset.

• Fluent in English and Vietnamese.

• Excellent communication, presentation, and teamwork skills.

• Proactive, adaptable, and customer-oriented.