Key Account Customer Care Executive

Order Management

• Receive and verify Purchase Orders (POs) from customers via email, phone, fax, or other channels.
• Check inventory availability and Accounts Receivable (AR) status before processing orders.
• Process PO bookings accurately in accordance with pricing policies, trade terms, promotions, and customer requirements.
• Monitor booking status and provide timely updates on successful or failed bookings.

Customer Service

• Handle customer inquiries, requests, and complaints professionally and efficiently.
• Resolve customer issues within agreed timelines and maintain high levels of customer satisfaction.
• Build and maintain positive relationships with key accounts.

Customer Data Management

• Create, update, and maintain customer records and account information.
• Ensure all customer transactions and communications are properly documented and recorded.
• Maintain accurate and organized customer databases.

Reporting & Data Analysis

• Prepare daily sales, inventory, forecast accuracy, and customer-related reports.
• Monitor and maintain data accuracy across customer accounts and order records.
• Provide timely and accurate reports to support business decision-making.

• Bachelor's degree or Diploma in Business Administration, Customer Service, Sales, Supply Chain, or related fields.
• Experience in Customer Service, Sales Administration, Order Management, or Key Account Support is preferred.
• Strong communication and problem-solving skills.
• Detail-oriented with excellent organizational skills.
• Proficient in Microsoft Excel and ERP/order management systems.
• Ability to work under pressure and manage multiple priorities effectively.
• Customer-focused mindset with a proactive and service-oriented attitude.