Key Account Executive

Position Purpose:

Manage and develop Key/Strategic Accounts, build long-term customer relationships, ensure service excellence in logistics operations, and drive revenue growth through upselling and cross-selling.

Key Responsibilities:

• Manage and maintain relationships with assigned Key Accounts.
• Act as the main point of contact for customers regarding service performance, pricing, contracts, and operational issues.
• Support negotiation, renewal, and management of long-term logistics contracts.
• Coordinate closely with Operations, Business Solution, and other internal teams to ensure smooth service delivery.
• Identify opportunities for upsell/cross-sell additional logistics services.
• Conduct regular business reviews and monitor operational KPIs (OTD, service quality, accuracy).
• Ensure high customer satisfaction (CSAT) and minimize complaints.

• Bachelor’s degree in Logistics, Supply Chain, Business, or related fields.
• Minimum 2 years of experience in sales logistics or key account
• Experience in Account Management or Customer Management is an advantage.
• Strong understanding of logistics operations and commercial mindset.
• Fluent in English and Vietnamese.
• Excellent communication, presentation, and teamwork skills.
• Proactive, adaptable, and customer-oriented.