Key Account Manager

1. Strategic Account Management

• Manage and develop strategic accounts including MOH, SOH, and Level 1 & 2 hospitals ..., establish strong relationships with key decision makers to ensure product presence and business growth.

• Develop and execute long-term account plans, forecast demand, and align pricing strategies.

• Tender & Listing Execution. 

• Collaborate with Regulatory and Marketing to prepare tender dossiers, ensure compliance with MOH/SOH regulations.

• Increase sales in designated accounts through supporting the sales team in listing in new hospitals/ clinics and territories.

2. Customer Management

• Build up develop and maintain strong relationships with customers & new potential territories, ensuring their satisfaction and driving business growth.

• Monitor sales revenue, contract values, delivery status by hospital, report to BDM Sales & Marketing.

• Support building customer information data system.

• Develop & maintain good relationship with customers & support KAE to approach KOLs.

• Stay up-to-date with industry trends and regulatory changes in the assigned territories

3. Key Account Business Planning

• Develop account-specific strategies and tactics to achieve and exceed business objectives.

• Allocate, manage, and optimize operational, promotional, and capital budgets throughout the business cycle.

• Monitor and analyze KPIs to ensure execution aligns with strategic goals.

4. Coaching & Team Development

• Lead KAE Team Management: Lead & manage the assigned KAE group, guide, support and motivate them to achieve KPI.

• Propose & support for vacancies in the assigned territories.

• Monitor & evaluate KAE's performance

• Engage in skill set KAE through conducting Coaching & Skills training sessions, responsible for instructing & monitoring the KAE's strict implementation to the Company's regulation, compliance, & rules relating to the business.

• Manage KAE's working schedule & annual leave.

5. Control & Reporting

• Budget control & Reporting: Control expenses within the allocated budget efficiently.

• Monitor account performance & budget execution.

• Implement periodic reports and reports as requested by management (ex: plan business travel schedule & monthly reports).

• Medical/ Pharmaceutical University graduation

• Communicate in English – Level B

• Use computer fluently (word, excel, email)

• Knowledge on products, customers & territories

• Good communication, negotiation & management skills

• Minimum 2 years experience at the same level or 4 years at KAE or Medical Representative.

• Proactive, hardworking & able to work under high pressure