Marketing Operations Specialist

Responsibilities:

1.       Digital Commerce Operations

• Manage day-to-day operations across delivery, e-commerce, and digital payment platforms.
• Execute promotional campaigns, product/ NSO launches, and seasonal activations across digital commerce channels.
• Coordinate new store onboarding/offboarding and platform setups
• Ensure menu updates, pricing accuracy, product listings, and promotional mechanics are executed correctly and on time.
• Serve as the key liaison between internal teams and platform partners to resolve operational issues and maintain business continuity.

2.       Marketing Project Coordination

• Coordinate execution of projects and initiatives by working closely with agencies, vendors, and cross-functional teams.
• Manage project timelines, deliverables, approvals, and stakeholder communication
• Proactively identify risks, monitor progress, and drive follow-through to ensure successful execution.

3.       Marketing Operations & Administration

• Manage administrative processes, including contracts, payment requests, invoices, and documentation.
• Coordinate with Finance, Procurement, and Legal to ensure timely processing of contracts, payments, and compliance requirements.
• Support budget tracking and payment reconciliation for marketing activities.

4.       Reporting & Process Improvement

• Prepare regular reports on digital commerce performance and project execution.
• Consolidate campaign results and provide administrative support for post-campaign evaluations.
• Identify opportunities to improve operational efficiency and cross-functional collaboration.

Qualifications

• 1-3 years experience in Store Operations, Retail Operations, Digital Commerce, Marketing Operations, or Project Coordination.
• Strong coordination and stakeholder management skills.
• Analytical mindset with strong Excel proficiency for tracking sales, costs, and business performance.
• Highly organized, detail-oriented, and able to manage multiple priorities in a fast-paced environment.
• Experience with delivery platforms, e-commerce marketplaces, or digital payment partners is a strong advantage.