• Server Management: Manage, operate, and maintain local servers (AD, File Server, Esim, EMS, Accounting). Perform user account and permission management, apply RMV standard GPOs, conduct regular patch updates, execute backups/restores, and monitor system health.
• End-User Support: Troubleshoot IT issues (hardware, software, M365, network, peripherals) for factory staff via the ticketing system. Support new account setups, software installations, and online meeting tools (Zoom, Teams).
• Network & Infrastructure: Monitor and maintain local network devices (Firewalls, Routers, Switches, Access Points, VPNs. Collaborate with IT HCM to implement network policies and IT/OT network segmentation.
• Asset & License Management: Track and manage the IT asset inventory at FAC2 and allocated software licenses.
• Security & Compliance: Ensure devices comply with security policies (Sophos Endpoint). Handle security alerts, monitor for risks (Ransomware, Malware), and strictly adhere to incident response and access control procedures.
• Documentation & Reporting: Continuously update local network diagrams, asset lists, and server checklists. Generate periodic reports on system health and IT incidents.
• Project Coordination: Work closely with the IT HCM team to deploy new solutions, manage system updates (Change Management), and support data migration to M365 (SharePoint/OneDrive).
• Other Tasks: Perform other related duties and IT projects as assigned by the IT Network & System Leader or FAC2 Management.

Education: Bachelor’s Degree in Information Technology, Computer Science, Computer Networks, or related fields.

Preferred Certifications

• MCSA: Microsoft Certified Solutions Associate
• MCSE: Microsoft Certified Solutions Expert
• CCNA (Cisco Certified Network Associate) certifications is an advantage

Technical Skills & Experience: 2–3 years of experience in IT Network & System roles

• System & Virtualization: Experience in administering Windows Server, Active Directory (AD), and File Server systems. Basic knowledge of virtualization infrastructure.
• Network Infrastructure: Ability to configure network devices such as firewalls, switches, and Wi-Fi systems, as well as network protocols including VLAN, DHCP, DNS, and VPN. Knowledge of Cisco Meraki systems is an advantage.
• Applications & Security: Basic knowledge of IT security, risk management, and endpoint security solutions.
• Practical Experience: Experience in end-user support and working in a factory/manufacturing.

Soft Skills:

• Problem-solving and analytical skills.
• Good communication and coordination skills.
• Ability to work independently.
• Willingness to learn new technologies.