Nhân viên chăm sóc khách hàng

• Communicate directly with overseas customers and head office.

• Receive POs from the customers and closely work with factories for the best delivery schedule to satisfy customer requirements.

• Organize workflow to meet customer deadlines.

• Ensure that all customer orders/requests, production changes are updated in the OOR files, D365 system, customer’s websites properly and on-time.

• Respond to customers’ questions, complaints and concerns immediately and facilitate satisfactory resolution.

• Support production and other departments in customer-related matters.

• Other tasks assigned by Customer Service Manager.

• University Degree.

• 1-2 years of experience in order management.

• Experience working for a foreign owned enterprise.

• Knowledge of manufacturing environment (familiarity with production workflow, lead time, and communication with planning team, production team…).

• English: can read and write email. 

• Basic computer science.

• Problem-solving skills.

• Good communication skills.

• Ability to work under pressure.

• Carefulness and have a high sense of responsibility. Organization Relationship

• Reports directly to the Customer Service Manager/Assistant.