NHÂN VIÊN KINH DOANH

A. Customer & Order Management

• Maintain and develop relationships with existing customers.
• Receive customer inquiries and provide consulting on suitable products/services in line with textile and garment industry standards.
• Manage the full order lifecycle from quotation → order placement → production → delivery → after-sales service.
• Coordinate with internal departments (Customer Service, Planning, Production, Engineering, QC) to ensure timelines are met.
• Handle and resolve all order-related issues until completion.

B. Quotation – Contract – Negotiation

• Prepare quotations and submit for internal approval before sending to customers.
• Participate in negotiating commercial and service terms with customers.
• Clearly explain contract terms and conditions to customers prior to signing.
• Monitor contract validity and ensure compliance with agreed terms.

C. Customer & Market Development

• Identify and approach potential customers within assigned segments.
• Research textile and garment industry trends; update market demands to propose product/customer development strategies.
• Collaborate with Marketing/Brand team (if applicable) to provide market insights and customer needs.

D. Customer Service & Complaint Handling

• Act as the main contact point for receiving and coordinating customer complaints with relevant departments.
• Monitor corrective and preventive actions (CAPA) and provide timely feedback to customers.
• Build and maintain strong relationships with key stakeholders within customer organizations.
• Ensure excellent after-sales service and customer satisfaction.

E. Reporting & Other Tasks

• Prepare weekly/monthly reports on progress, sales performance, and order forecasts.
• Maintain accurate and up-to-date customer data in the system.
• Perform other tasks as assigned by the direct manager.

- Fluent in English for business communication. Proficiency in Chinese is preferred - Communication & Presentation

- Relationship Management (Account Management)

- Problem Solving

- Negotiation Skills

- Time Management & Multi-tasking