Omni channel Commercial Manager

Category: Beauty.

Report to: General Director.

Location: 555 3/2 Street, Ward 8, District 10, Ho Chi Minh City.

Working time: 8:30 AM to 5:30 PM (Monday – Friday) and 8:30 - 12:30 (Saturday Morning).

I. Key Responsibilities:

A. Overall Business Management with Strategic Partner:

• Responsible for developing detailed business plans and executing them with the strategic partner across offline retail, online (website/app), Shopee, and TikTok Shop.

• Monitor sales performance on a daily/weekly/monthly basis, analyze sales data to identify growth opportunities, and promptly address issues related to inventory and operations.

• Work directly with the partner’s team to align on stock planning, merchandising, promotions, and sell-out activities.

• Coordinate with internal departments to ensure product availability and seamless omnichannel operations.

B. Implementation of Omnichannel Sales & Promotional Programs:

• Develop and negotiate exclusive sales campaigns, promotions, and combo offers tailored for the strategic partner’s retail system.

• Collaborate with the Marketing & Trade Marketing teams to synchronize promotion campaigns across offline and online channels, ensuring a consistent customer experience and brand visibility.

• Monitor and evaluate campaign effectiveness, optimize promotion budgets, and ensure achievement of sales KPIs and return on investment (ROI).

C. Operational Efficiency & Cross-functional Coordination:

• Work with the Supply Chain team to ensure sufficient supply and optimal inventory management across all channels.

• Coordinate with the Content and Digital Marketing teams to ensure product visibility and positioning on the website/app and e-commerce platforms.

• Closely monitor daily operations at Hasaki, proactively handle issues related to order fulfillment, inventory, logistics, and delivery.

• Build and maintain a strong strategic partnership with Hasaki, serving as the primary point of contact between both organizations.

D. Business Analysis & Performance Reporting:

• Analyze multi-channel sales data, assess consumer trends and channel performance to propose actionable sales-driving strategies.

• Prepare periodic reports for the Board of Directors, evaluate the effectiveness of the Hasaki partnership, and propose optimization plans.

• Conduct sales forecasting, and track progress toward monthly, quarterly, and annual revenue targets.

II. Requirements:

Experience:

• Minimum 5–7 years of experience in business, commercial, or account management, preferably in FMCG, cosmetics, or other consumer goods industries with an omnichannel model.

• Priority given to candidates who have direct experience working with large-scale retail systems or strategic e-commerce partners.

Education:

• Bachelor’s degree in Business Administration, Economics, E-commerce, or related fields.

Technical Skills:

• Experience working with omnichannel retail and e-commerce platforms (Shopee, TikTok Shop, website, app).

• Strong data analysis, P&L management, and sales tracking & forecasting skills.

• Solid understanding of retail operations, inventory management, and e-commerce/retail logistics.

• Excellent negotiation and partnership-building skills.

Soft Skills:

• Strong project management, multitasking, and cross-functional collaboration capabilities.

• Outstanding communication and negotiation skills with partners.

• Strategic thinking and a proactive approach to problem-solving.

• Proficiency in English (reading, writing, and speaking) is an advantage, especially when working with international documents and partners.