OneOps consultant - French speaking

Level 1 Support Consultant – OneOps

Join an international environment where your impact truly matters. As a Level 1 Support Consultant (OneOps), you are the first point of contact for our customers and play a key role in delivering high-quality IT support. Your responsiveness, analysis, and communication directly contribute to customer satisfaction and service excellence.

Your role & responsibilities

As part of the support team, you will:

• Monitor ITSM tools and ensure efficient handling of incidents, with special attention to critical situations

• Analyze incoming tickets and resolve incidents and requests within the scope of Level 1 support

• Track ticket resolution, provide follow-up, and escalate issues when necessary

• Perform daily system checks for our customers to ensure stability and performance

• Carry out a variety of Level 1 operational tasks (e.g. restarting failed backup jobs, data recovery, user account creation, etc.)

• Handle incoming phone calls, report on activities, and ensure smooth handover to the next support team

Tools & technologies

You will work with a wide range of well-known enterprise tools, including:
ServiceNow, SAP, Datadog, Veeam, ESET, and more.

Why join us?

• Work in an international and dynamic environment

• Gain hands-on experience with industry-leading tools

• Play a critical role in customer support and service quality

• Benefit from clear career progression and evolution opportunities within the organization

This role is ideal for someone eager to build a strong foundation in IT support while growing their skills and career in a supportive, fast-moving environment.

Profile & Requirements

• Bachelor’s degree or equivalent experience in Computer Science or a related field

• Good command of English (TOEIC score of 650 or higher or equivalent)

• French speaking skills are a plus

• Previous experience in IT Help Desk, user support, or customer support is highly valued

• Dynamic, quick learner, with a proactive mindset and a strong sense of reliability