Online Sales Team Leader

Mô tả Công việc

1. Online Business Management:

• Develop and execute online sales plans (monthly/quarterly/yearly) aligned with company targets.
• Manage daily sales operations across all online channels (Website, Shopee, Lazada, TikTok Shop, Facebook, Zalo, etc.).
• Monitor sales funnel performance from traffic → leads → chat → conversion → fulfillment.
• Set sales targets, monitor performance, and implement corrective actions to achieve objectives.
• Manage stock status, pricing, promotion schedules, and product visibility on all channels.

2. Strategy & Growth:

• Build, analyze, and improve online sales strategies to increase revenue and profitability.
• Plan and execute product bundling, promotions, and campaigns for specific customer segments.
• Analyze customer behaviors, conversion data, and channel performance to optimize ROI.
• Benchmark competitors’ activities and identify new market opportunities.

3. Team Leadership & Training:

• Lead and motivate a team of 3–10 online sales representatives.
• Provide regular coaching on product knowledge, sales techniques, and customer engagement.
• Create and enforce workflows for online sales operations (chat handling, order processing, upselling, after-sales service).
• Maintain a high level of discipline, speed, and professionalism within the team.

4. Cross-Department Collaboration:

• Work closely with Marketing to improve lead quality and conversion rates.
• Coordinate with Warehouse/Logistics to ensure timely delivery and accurate stock levels.
• Collaborate with Customer Service to enhance customer satisfaction and repeat purchases.

Yêu Cầu Công Việc

Education & Experience

• Bachelor’s degree in Business, Marketing, E-commerce, or related fields.
• Minimum 3 years of online sales experience, including at least 1–2 years in a supervisory or team leader role.
• Strong experience in e-commerce operations, social commerce, or digital sales management.
• Experience in consumer electronics, automotive accessories, or technology products is a strong advantage.

 Skills 

• Solid understanding of online sales metrics (CPL, CPA, ROAS, CR%).
• Data-driven mindset with strong analytical and problem-solving skills.
• Excellent team management, communication, and negotiation abilities.
• Proficiency in CRM systems and e-commerce platforms (Shopee Seller Center, Lazada Seller Hub, etc.).
• Result-oriented, highly organized, and capable of working under pressure.