Operation Executive

Major responsibilities:

•  Assign and update guide fees, entrance fees, etc. in Lemax on a monthly basis.

• Book and schedule local guides (English and German speaking) in Central Vietnam.

• Prepare and print tour booking sheets for all guides (English, German).

• Respond to all emails from the Head Office and other regional offices promptly.

• Provide arrival/departure times and other key details to hotels; contact clients via email or WhatsApp regarding tours and transfers.

• Send daily reminder letters to clients (TUI Transfer or VNOL) via email or WhatsApp.

• Prepare and issue tour programs with all necessary documents and hand them to tour guides before the tour.

• Coordinate with guides, managers, and head office in emergency situations (e.g., weather issues) to handle changes efficiently and appropriately.

• Submit regular reports to the Operations Manager, Head Office, and inbound file handler.

• Copy all new bookings from email to OneNote, verify all details, and print updated welcome boards.

• Perform other tasks as assigned by Mr. Bao.

• Supervise and trainning new staff.

Job requirements: (i.e. education, work experience, skills, attitude)

•  Fluent English skills: reading, writing, and basic communication.

• Basic knowledge and experience in inbound tourism.

• Strong attention to detail, enthusiasm, and willingness to learn new skills.

• Good teamwork and communication abilities.

 Note : this description including the mentioned duties/extended duties can be extend during assignment

Benefits:

• Attractive Income Negotiable;
• Stable job. Friendly, professional working environment;
• Colleagues friendly and helpful;
• Health insurance and social insurance;
• Yearly review salary;
• 12 days’ annual leave per year;
• Career development will be offered commensurate with the responsibilities and qualifications;