OTC & PAYMENT SPECIALIST

PURPOSE OF POSITION

Ensure efficient, accurate, and compliant execution of end-to-end Order-to-Cash (OTC) and payment processes, supporting strong cash flow management, operational excellence, and high-quality financial governance across the business.

CHALLENGES

• Managing high transaction volumes across multiple entities
• Handling frequent exceptions, urgent requests, and payment issues
• Balancing strict compliance requirements with tight operational timelines
• Working within a complex, cross-functional stakeholder environment

RESPONSIBILITIES

1. OTC & AR Management

• Manage timely release of Sales Orders (SO), including resolution of blocked orders in collaboration with Commercial and Finance teams
• Execute AR clearing, reconciliation, and cash collection, ensuring accuracy and adherence to timelines
• Follow up with distributors on outstanding balances and resolve billing discrepancies
• Monitor payment status and coordinate SO release to meet business and delivery requirements

2. Payment & Expense Control

• Process customer reimbursements and payment transactions accurately and on time
• Validate supporting documents and approvals, ensuring compliance with company policies and controls
• Manage and audit Travel & Expense (T&E) claims across multiple entities and currencies
• Ensure all expenses comply with company financial and travel policies

3. Reporting & Controls

• Prepare and analyze regular reports (AR aging, payment status, expense reporting, credit control)
• Ensure full compliance with internal controls (MICS), tax, and audit requirements
• Maintain data accuracy and integrity, preventing errors, duplicates, and fraud risks
• Ensure proper documentation and audit trails for all transactions

4. Other ad hoc support or project contribution for Customer Operations & Excellence team as per business needs.

Education: Bachelor’s degree in Accounting, Finance, or related field

Experience

• Minimum 2 years in Accounting, Finance Operations, or Customer Operations
• Experience in FMCG or multinational environment is preferred
• Exposure to OTC / AR / Payment processes is a strong advantage

Technical Skills

• Familiarity with ERP systems (SAP, Oracle, etc.)
• Strong Excel and data handling skills

Core Competencies

• Strong attention to detail and data accuracy
• Problem-solving and root cause analysis
• Stakeholder management and communication
• Ability to manage multiple priorities under pressure
• Strong compliance and control mindset
• Fluent communications in English