Player Support Specialist - Gaming Account

- Provide excellent player experience in a timely manner via all relevant communication channels.

- Supports and engages players in a high quality, engaging, and empathetic 1:1 discussion

- Practices consistent and clear decision making to provide the optimal player experience

- Identifies and communicates trending or emergent issues through the appropriate channels

- Utilizes proprietary and external tools and resources to identify and resolve player inquiries

- Provides feedback on tools, resources, procedures and guidelines to enhance workflow and the player experience

- Maintains the required performance indicators, Understands the technical back end and operations of our games, Troubleshoots technical support issues with players

- Improves and expands technical knowledge and familiarity with technical issues to better assist players.

- At least a Diploma, Bachelor's Degree, or Master's Degree in any field.

- Ideally 2 years of work experience in the related field. Fresh graduates are encouraged to apply!

- We'll work with regions most popular games and we require FPS or MOBA experience

- Motivated to exceed expectations.

- Strong communicator with an emphasis on effective listening and empathizing with customers.

- Excellent communication skills in English and Vietnamese

- Must have a high level of accountability and the ability to follow a single issue through to resolution, no matter how difficult the issue could be.