Pricing Officer (Sales Support - Hybrid mode)

Job Overview:

The Pricing Officer is responsible for managing the pricing ticketing system, ensuring the timely resolution of pricing issues, and providing critical support across various departments. This role includes handling and assigning tickets, resolving pricing requests, addressing pricing holds, and processing customer claims. The Pricing Specialist will also upload pricing into JDE and ensure its accurate configuration. The Pricing Specialist will also assist in developing SOPs and provide support for other pricing-related projects. This hybrid role will require an office presence for three to four days on-site at our Houston Spenwick facility during regular business hours.

RectorSeal Truaire Viet Nam manufactures and/or distributes various chemical and mechanical products for the HVAC, electrical, and plumbing industries. For over 80 years, RectorSeal’s customers have depended on us for quality products with excellent value shipped to them promptly. This passion for exceptional customer service is the reason RectorSeal has been growing at a swift pace. 

Key Responsibilities:

• Manage the Pricing ticketing system by promptly responding to and assigning tickets to the appropriate pricing team members.
• Ensure assigned tickets are resolved within 24 to 48 hours, adhering to established timelines and service level agreements.
• Process and resolve pricing hold by identifying the root cause and implementing appropriate corrective actions to ensure timely resolution.
• Maintain a biweekly upload of approved pricing from the Pricing Authorization Request (PAR) system into JDE.
• Ensure pricing is accurately configured in JDE and promptly address and resolve any issues as they arise.
• Manage and update external claim back quotes by adding contractors and adjusting pricing as requested by the sales team.
• Process customer monthly claims and ensure credits are issued within two weeks of submission.
• Provide pricing support across various departments and teams to ensure a seamless order fulfillment process and efficient communication.
• Help develop Standard Operating Procedures (SOPs) to document critical pricing processes, support onboarding new team members, and standardize pricing procedures and practices.
• Support pricing-related projects and tasks as requested by the Pricing Manager or Pricing Supervisor, including, but not limited to, price increases, pricing analysis, account setups, product launches, mergers and acquisitions (M&A), JDE integrations, etc.…

Key Performance Indicators (KPIs)

• Average ticket first response and resolution time
• Average pricing hold resolution time
• Average claim processing time
• Average approved pricing upload time

Required Experience:

• High School Diploma or equivalent
• 1+ Years of experience in pricing or customer service
• Hands-on experience with ticketing systems
• Proficient with JD Edwards or other Enterprise Resource Planning (ERP) systems

Skills and Competencies

• Excellent problem-solving and organizational skills
• Ability to manage multiple tasks and prioritize effectively
• Proficient in data analysis and reporting tools
• Customer-focused and continuous improvement mindset with attention to detail

Preferred Requirements:

• Bachelor’s degree in Marketing, Business Administration or related degree