Product and Solution Expert

Job Purpose

Manage and be responsible for activities related to product and solution development and management for division through:

1. Product/ Solution/ Journey design, embedded with customer experience required

2. Product/ Solution/ Journey policy và guidelines

3. Provision of training knowledge on Product/ Solution/ Journey

4. Other tasks assigned by line manager/Head of department

Key Accountabilities (1)

1. Deploy, coordinate with stakeholders and participate in the development and administration of policies related to customers:

- Building and managing product trees and related documents of corporate customers;

- Coordinate with stakeholders to ensure the effectiveness of risk management, excluding legal risks, operational risks, compliance risks;

- Responsible for the management, development, adjustment and standardization of regulations, guidelines, products/packages/business programs/solutions of the Division in accordance with the law, Techcombank's general policies và customer's need.

2. Development of products/product packages/Business programs/solutions

- Responsible for/coordinating feasibility assessment and proposing product/solution development ideas, product/solution development planning

- Responsible for/coordinating in building/adjusting products/product packages/solutions, sales programs to meet the needs of each segment/sub-segment/region/sub- sector on the basis of CVP

3. Building operating procedures – systems and services

- Responsible for/coordinating design, construction, development, adjustment of operating processes from the perspective of product/product package/Biz program/solution, update problems (if any), propose alternatives, process improvements, modifications

- Responsible for implementing or coordinating with Internal Divisions to improve and automate operational and service processes

4. Price and fee policy:

- Responsible for/coordinating the development/adjustment and management of product/package/solution pricing models/promotions by segment/sub-segment, by regions/areas on the basis of CVPs, policies and orientations of Techcombank.

- Develop and manage pricing policy/governance framework for corporate customers

5. Monitoring/coordinating product portfolio management/product packages/solutions/promotions

- Responsible/coordinating for monitoring và managing the effectiveness of products/product packages/Biz program and proposing solutions to improve operational efficiency

6. Project:

- Participate in projects related to products/solutions for business customers

7. Training and capacity development:

- Drafting training documents for Products/Solution

- Participating in and implementing sharing / training / coaching for consulting forces on products and solutions

8. Other tasks assigned by the department head

Success Profile - Qualification and Experiences

-  Bachelor's degree in Economics / Finance / Banking / Marketing / Business Administration

-  Priority to have a master's degree or higher

Minimum 8 years working experience in banking/finance/credit/marketing with:

-  Understanding of solutions to improve performance of Division (resource, system, operations, risk management)

-  Understanding of banking activities

-  Understanding of strategy, business model, CVP

-  Mimimum TOEIC 650 or equivalent