Receptionist cum Admin

The Receptionist cum Admin serves as the first point of contact for the Highlands Coffee Roastery, responsible for creating a positive impression and experience for all visitors and guests. In addition to managing reception duties, this role is also in charge of all activities related to General affairs for the factory.

Reception

• Welcome and greet all visitors, guests, and employees in a friendly and professional manner.
• Maintain a clean and organized reception area to ensure a positive first impression of the Factory.
• Handle incoming phone calls, take messages, and direct calls to the appropriate personnel.
• Coordinate and guide factory tours for visitors.
• Receive, classify, and deliver documents, letters, and parcels to departments.
• Store and manage documents in the field of office administration.
• Manage and arrange meeting rooms for employees and customers of the company.

General Affairs

• Manage the relationship with sub-contractor/ outsourcing services, ensure timely and quality service delivery.
• Implement the payments of services to vendors, such as taxi costs, internet phone costs, express delivery, office electricity and water, stationery, renting trees, etc.
• Coordinate and assist HR & Admin Manager in organizing internal events, such as meetings, factory visits and workshops
• Manage the procurement and distribution of office supplies, uniforms, business cards and other stationery items.
• Handle business travel arrangements, including booking flights, hotels, and ground transportation.
• Assist in managing company assets, including equipment, supplies, and facilities.
• Implement processes for asset tracking, maintenance, and inventory control.
• Provide administrative support to various departments, including document management and correspondence.

Education/ Training Qualifications: College degree in Business Administration, or a related field.

Work Experience: 01+ years of working experience as a receptionist or in HR & Admin role. 

Knowledge of: Proficient in using MS Office applications

Skills (Ability to):

• Service mindset.
• Good communication in both Vietnamese and English.
• Attention to detail and a professional demeanor.
• Well-organized & multi-tasking skills.