Recruitment Manager (Strategic Delivery & Client Growth)

Reporting To: Country Head / Regional Director
Employment Type: Full-Time

Job Summary

We are seeking an experienced and strategic Recruitment Manager to lead recruitment delivery operations in Vietnam while managing a team of recruiters and supporting client growth initiatives. This role requires a strong recruitment background, leadership capability, and a commercial mindset to ensure both delivery excellence and revenue contribution.

The Recruitment Manager will play a key role in workforce planning, market intelligence, process improvement, and strengthening client relationships to drive long-term business success.

Key Responsibilities

1. Recruitment Strategy & Delivery Leadership

• Lead end-to-end recruitment delivery for permanent and contract hiring across multiple industries.
• Develop recruitment strategies based on client needs, talent availability, and market conditions.
• Drive strong hiring performance through effective pipeline management, sourcing plans, and prioritization.
• Ensure timely delivery based on agreed turnaround time (TAT) and service level expectations.
• Improve offer acceptance rates and reduce candidate dropouts through strong candidate engagement.

2. Team Management & Performance

• Manage, mentor, and coach a team of recruiters to achieve monthly hiring targets.
• Set clear KPIs for recruiters and monitor performance, productivity, and delivery quality.
• Conduct regular team meetings, training, and performance reviews.
• Support team development by improving sourcing techniques, screening quality, and interview coordination skills.

3. Client Management & Stakeholder Partnership

• Act as a key point of contact for clients and hiring managers to ensure smooth recruitment execution.
• Conduct job briefings and advise clients on talent availability, salary benchmarks, and hiring trends.
• Ensure high client satisfaction by providing consistent updates, accurate submissions, and professional communication.
• Handle escalations related to candidate quality, delays, and hiring challenges.

4. Sales Support & Revenue Contribution

• Support sales efforts by contributing to proposal preparation, recruitment strategy presentations, and capability pitching.
• Partner with leadership to identify upsell opportunities within existing accounts.
• Provide recruitment insights and market intelligence to support business development discussions.
• Ensure recruitment delivery supports revenue growth through repeat hiring and account expansion.

5. Process Improvement & Recruitment Operations

• Improve recruitment workflows, database management, and sourcing efficiency.
• Ensure compliance with internal recruitment SOPs and documentation requirements.
• Maintain accurate tracking of candidate pipelines, client status, and placement progress.
• Work closely with operations/finance team to ensure smooth handover for contract onboarding and billing coordination.

6. Market Intelligence & Reporting

• Provide ongoing market updates on salary trends, talent movement, and competitor activity.
• Track recruitment metrics such as fill rate, TAT, submission-to-interview ratio, and dropout ratio.
• Prepare weekly recruitment performance reports and hiring progress updates for management and clients.

Key Performance Indicators (KPIs)

• Hiring fulfillment rate and delivery timeline (TAT)
• Candidate quality and interview-to-offer conversion rate
• Offer acceptance rate and reduced dropout ratio
• Client satisfaction and repeat hiring rate
• Recruitment team performance and productivity
• Contribution to account growth and revenue targets

 

Requirements

• Minimum 6–10 years of recruitment/staffing experience.
• Minimum 2–3 years of experience managing recruiters or leading a recruitment team.
• Strong experience managing end-to-end hiring processes and client-facing recruitment delivery.
• Good understanding of recruitment market trends in Vietnam.
• Strong stakeholder management and communication skills.
• Commercial mindset with the ability to support account growth and client expansion.
• Fluent in Vietnamese and strong working proficiency in English.

Preferred Qualifications

• Experience in contract staffing, outsourcing, or manpower solutions.
• Experience handling volume hiring projects (BPO/shared services/logistics/manufacturing).
• Ability to manage multiple clients and high-volume requirements simultaneously.

Key Competencies

• Strategic thinking & problem-solving
• Recruitment leadership & execution
• Client partnership and advisory skills
• Strong planning and prioritization
• Team coaching and performance management
• Results-driven and accountable mindset