Regional Operations Manager (North)

OPERATIONS

• Oversee and ensure operation and service of all zones (~30 Stores) are delivered and strictly followed at the highest standard;
• Ensure strict compliance with all relevant hygiene and safety legislation and requirements;
• Ensure that suppliers/ contractors deliver to stated agreements, best practices are followed;
• Ensure the new store expansion meet year plan;
• Act as key contact point between operations and stakeholders (external and internal) to ensure smooth operation in zone.

PLANNING

• Develop operations plans to achieve targets;
• Control operations budget and cost, optimize returns on assets, increase sales and improve profits;
• Weekly, monthly, yearly report to OD & BoD.

PEOPLE MANAGEMENT

• Provide constant leadership, counsel guidance and individual coach for all Area Managers and employees in zone;
• Manage performance evaluation for employees according to the evaluation schedule.
• Provide an environment of openness and trust, with constant feedback and performance coaching;
• Coordinate with Training Team to build training & development plan for Operations team;

• College/University degree in hospitality, business administration or other relating fields is preferred;
• Experience: 5+ years’ experience as Zone/Area Manager or higher with knowledge and insight in Retails, experience in F&B chain is a plus;
• Experience in management of budgets, forecasting and metrics;
• Strong leadership skill to motivate and develop people;
• Ability to set priorities, plan, organize, and delegate;
• Ability to perform critical analysis and propose solutions;
• Ability to communicate effectively with all levels in the organization;
• Ability to work effectively under time constraints and deadlines.